Guest Coordinator

General Summary & Scope

The Guest Coordinator is responsible for engaging with guests and promoting Ulta Beauty services through one-on-one interactions, both over the phone and in-person. They represent the Ulta Beauty image, products, and culture, supporting the EM and ASM in performance, people, and process.

PRINCIPAL DUTIES & RESPONSIBILITIES

• Contribute to meeting or exceeding retail and service sales goals, guest loyalty, and in-store events.

• Provide exceptional guest service by acknowledging guests and offering friendly, prompt, and courteous service.

• Support the services team by answering calls, addressing concerns, managing booking system, and suggesting add-on services.

• Inform guests of promotions and events, and provide knowledgeable product and service recommendations.

• Stay informed about industry trends, products, and services, and share guest loyalty program benefits.

• Maintain prompt attendance and professional peer relationships.

Job Qualifications

• High school diploma preferred, 1 year of relevant work experience or equivalent combination of education and experience.

• Proficient with basic technology, sales, products, and service abilities.

• Significant competency in building and maintaining strong customer relationships, communication skills, and troubleshooting.

• Flexible schedule to include days, evenings, weekends, and holidays.