Guest Coordinator

WHAT YOU'LL DO

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

WHAT WE'RE LOOKING FOR

• A minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbally and in writing.
• Previous Customer Service experience is required, ideally within a retail setting.
• People-oriented, interacting positively with clients and other team members.
• Able to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Strong organizational skills, attention to details, and multitasking is essential.

About the role

As a Guest Coordinator at General RV Center, you will serve as the first point of contact for customers and the final touch-point during the purchasing journey. This role ensures a seamless, informed, and memorable experience by coordinating the final sale with our internal teams.

Responsibilities

• Welcome guests, assess the purpose of their visit, and direct them to the appropriate department.
• Manage incoming calls by routing them appropriately and providing general company information.
• Process new and transfer inventory accurately, including printing and reprinting stock tags.
• Create new customer profiles in CAMP and maintain accurate internal records.
• Track and log dealer license plates used for test drives and support escalation of customer concerns.
• Prepare and execute all day-of-delivery tasks, including VIP tags, special requests, and CAMP navigation.
• Greet customers during delivery, ensure all work orders are completed and paid, and provide keys while thanking them for their business.

Requirements

• A minimum of a High School Diploma is required.
• Must be able to communicate effectively, both verbally and in writing.
• Previous Customer Service experience is required, ideally within a retail setting.
• People-oriented, interacting positively with clients and other team members.
• Able to work independently and in a team environment.
• Able to effectively troubleshoot and address/resolve customer complaints and issues.
• Strong organizational skills, attention to details, and multitasking is essential.

Qualifications

General RV Center is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.