Guest Coordinator
General Summary & Scope
The Guest Coordinator is responsible for engaging with guests and promoting Ulta Beauty services through one-on-one interactions, both over the phone and in-person. They represent Ulta Beauty's image, products, and culture, supporting the Experience Manager and Assistant Services Manager in performance, people, and process.
PRINCIPAL DUTIES & RESPONSIBILITIES
Contribute to meeting or exceeding retail and service sales goals, guest loyalty, and in-store events.
Provide exceptional guest service by acknowledging guests in the Salon, Haircare, and Skincare areas, offering friendly, prompt, and courteous service.
Support the services team by answering phone calls, addressing concerns, managing the booking system, and suggesting add-on services.
Inform guests of promotions and events, and confidently invite them to try services while providing knowledgeable product and service recommendations.
Book appointments and support in-store events to deliver an unrivaled guest experience and sales goals.
Stay informed about industry trends, products, and services, and be knowledgeable about ingredients and benefits to better serve guests.
Maintain prompt, regular attendance.
People
Create awareness around stylists' personal goals through communication and collaboration with the team to drive success.
Develop guest relationships through in-person and over-the-phone interactions, providing appropriate retail and service recommendations.
Identify guests' needs by observing consultations and ensuring each service guest receives a 360° experience.
Collaborate with managers, associates, stylists, and skin therapists to grow the business and support a well-rounded guest experience.
Establish professional peer and brand partner relationships to foster exceptional guest service.
Share the benefits of the guest loyalty program with guests in the salon and sales floor.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards.
Adhere to Ulta Beauty's dress code.
Support the services team with ensuring safety, sanitation, and infection control procedures are followed.
Utilize Ulta Beauty scheduling tools to recommend schedule adjustments that maximize results.
Communicate supply needs to the EM, ensuring guest-readiness at all times.
Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and additional assigned areas.
Protect company assets by following loss prevention best practices and providing exceptional guest service.
Execute other operational tasks as directed.
Job Qualifications
High school diploma preferred.
Experience: 1 year of relevant work experience or equivalent combination of education and relevant work experience.
Skills: Proficient with basic technology, sales, products, and service ability, building and maintaining strong customer relationships, strong communication skills, troubleshooting, working independently and as part of a team.
Special Position Requirements
Flexible schedule to include days, evenings, weekends, and holidays.
Work Conditions
Continuous mobility throughout the store during shift.
Frequent standing, bending, pulling, pushing, crouching, reaching, stooping, and twisting during shift.
Continuous lifting and/or moving up to 10 lbs. during shift.
Continuous coordination and manipulation of objects during shift.
Frequent use of a computer, telephonic devices, and related office supplies.
Pay Range
$16.00 - $24.00 / Hour.
Benefits
Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits. For additional information, visit our Benefits and Career Development page: https://learn.bswift.com/ulta.
About
At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty's own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and makeup services. We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.