Guest Consultant

About the Company

Massage Heights is a national franchise with U.S. and Canadian locations, offering massage therapy and skincare in beautiful, serene environments. Our Retreats are locally owned and operated by small business owners who are passionate about sustaining a culture of care and creating work environments where people feel valued, accepted, and inspired. We are committed to supporting our members' and guests' wellness goals through therapeutic and healing services.

Our brand purpose is to Elevate the Lives of the People we Touch. Our values are Loyal, Authentic, Passionate, and Diligent.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Demonstrate excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic and wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Requirements

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Schedule

• 6–8-hour shifts.
• Full and part-time positions available.
• Required 1 weekend shift.
• Days and evening shifts available.

Benefits

• Bonus based on performance.
• Competitive salary with commission and bonus opportunities.
• Employee discounts.
• Flexible scheduling.
• Growth opportunities.
• Paid training.
• Digital workspace.
• Stunning retreats.
• Massage Heights Family Fund.