Guest Concierge- Scheduling/Reception

The Wright Center for Women’s Health is a personalized luxury OB/GYN practice in Naperville, IL. Learn more at thewrightobgyn.com or contact recruiting@thwrightobgyn.com or (630) 687-9595.

About the role

We are seeking a motivated and detail-oriented Guest Concierge (Receptionist/Scheduler) to support our practice. This front-facing role is essential to creating an exceptional experience for our guests from the moment they arrive or call in. While on-site training is provided, prior experience in scheduling, customer service, and healthcare administration is a strong advantage.

Responsibilities

• Schedule appointments in alignment with provider guidelines and availability.
• Manage daily schedules regarding existing appointments and cancellations.
• Participate in weekly Level 10 meetings as part of our EOS structure.
• Ensure all required patient forms are completed in advance.
• Verify insurance benefits online prior to appointments.
• Provide timely, clear, and compassionate communication in person and over the phone.
• Collect diagnosis codes from patient symptom checklists.
• Maintain the waiting room.

Requirements

• Willingness to learn and grow within an evolving, holistic healthcare setting.
• Comfortable working in a fast-paced, team-oriented environment.
• Excellent organizational skills and attention to detail.
• Prior experience in reception, scheduling, or customer service (preferably in healthcare).
• Strong phone etiquette and verbal communication skills.