Guest Services Concierge

About the Role

At Messiah Lifeways, our Guest Services Concierge is often the very first person visitors, residents, family members, and team members encounter. In this part-time, every other weekend role, you'll be the welcoming face of our community—offering a warm greeting, answering questions, providing directions, and helping everyone feel at home from the moment they walk through our doors.

Responsibilities

• Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality
• Manage the telephone system and direct calls with professionalism and care
• Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment
• Serve as a knowledgeable resource about Messiah Lifeways' services and programs
• Connect guests with the right departments and team members to meet their needs
• Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations
• Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications
• Respond appropriately to alarms and emergency situations while following established safety procedures
• Communicate important information between shifts and collaborate closely with fellow Concierge team members
• Help create a positive experience for everyone who visits or calls Messiah Lifeways

Requirements

• Friendly, welcoming, and service-oriented
• Strong communicator with excellent customer service skills
• Comfortable multitasking in a busy environment
• Organized and detail-oriented
• Able to maintain confidentiality and professionalism
• Enjoys working with older adults and supporting a mission-driven organization
• Basic computer and office equipment skills

Qualifications

Required Skills/Abilities:

• Outstanding communication and interpersonal skills, personal integrity, and the ability to present Messiah Lifeways in a positive, professional, and engaging manner
• Ability to work under pressure and with interruptions
• Pleasant telephone etiquette and the ability to accommodate guests in a pleasant manner
• Computer proficiency and the ability to complete administrative tasks

Education/Experience:

• High School diploma or equivalent is required
• Previous receptionist training or similar experience (preferred, but not required)
• Computer proficiency is required

Schedule

Part-Time, Every Other Weekend

About Messiah Lifeways

At Messiah Lifeways, you'll do more than answer phones and greet guests—you'll help create a warm, welcoming environment where older adults can thrive. Every interaction is an opportunity to make someone's day a little brighter. Our mission is serving older adults with Christ-like love.