Guest Centric Sales Advisor - David McDavid Ford of Ft. Worth

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies and a commitment to team members, guests, and partners. Our culture focuses on becoming the Most Guest Centric Automotive Retailer, fostering a fun, supportive, and inclusive environment where team members thrive.

About the role

As an Automotive Sales Advisor, you will develop relationships, provide exceptional guest experiences, and innovate within the automotive industry. Your role will positively impact our business and the lives of our team members and customers daily. You will help redefine the car-buying experience by engaging with customers through various channels and guiding them through the sales process.

Responsibilities

• Respond to customer inquiries about vehicles advertised online using phone and email methods.
• Assist customers who visit the store directly, guiding them from initial contact through final sale.
• Contact and communicate with customers to identify needs using the Asbury selling process.
• Build rapport with customers to establish a referral network.
• Answer internet leads within the store’s required timeframe and provide product information with pricing via email.
• Answer sales phone calls and schedule customer appointments.
• Confirm appointments and make outbound calls to follow up on inquiries, post-sale, and for repeat business.
• Conduct test drives and vehicle walk-arounds with customers.
• Guide customers through the entire buying process from start to finish.
• Maintain professional business attire and appearance.

Requirements

• Minimum of eighteen years of age.
• Valid Driver’s License.
• Must pass pre-employment screenings (background and drug test).
• Strong computer and phone skills.
• Experience utilizing and maintaining a customer relations management (CRM) database.
• Prior automotive sales, retail experience, customer service, call center, or business development experience is a plus.
• Self-motivated and a team player.
• Bilingual is a plus.

Skills

• Motivation to be successful.
• Exceptional customer service skills.
• Ability to create and maintain customer relationships.

Benefits

• Pay and Recognition:
  • Weekly pay.
  • Paid holidays and paid time off.
  • Paid training.
  • Stock Awards (select management and front-line team members eligible).
• Insurance / Retirement:
  • Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
  • Up to 12 weeks paid pregnancy leave (disability leave).
  • Paid Parental Leave.
  • Health savings and flexible spending accounts (tax-free).
  • Short-term and long-term disability plans.
  • Life Insurance (Whole Life and Term).
  • 401k with company match.
  • Pet Insurance.
• Learning, Tuition Assistance, and Career Development:
  • Digital career path tool for career development.
  • Continuous training through Asbury’s Internal Learning Management System.
  • Professional growth and development opportunities.
• Additional Advantages:
  • Technician student loan relief resources.
  • Employee assistance program.
  • Employee discounts on parts and service repairs.
  • Scholarship awards.
  • Opportunities to join community service initiatives, including paid volunteer hours.
  • Employee referral program with bonus opportunities.

Pay

Hourly.