Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2532)
Target · Hanover, MA · 1 mo ago
On-siteOTHR$18.25/hrPart-time
We need to output HTML fragment with sections for headings that have content: About the role? The posting includes "ALL ABOUT TARGET" (about company), "ALL ABOUT SERVICE & ENGAGEMENT" (role description), responsibilities list, "WHAT WE ARE LOOKING FOR" (requirements/qualifications/skills), benefits info (link). Pay info: Starting Hourly Rate and Pay Range given. So we need Pay section. Schedule? Not explicit schedule details besides flexible work schedule, varying hours, nights, weekends, holidays. That could be schedule info. We can include Schedule section with that info. Benefits: we have link to benefits eligibility. So Benefits section.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. The posting includes ADA statement, application ongoing basis, etc. Those are boilerplate; we should remove them. Also remove duplicated lines.
We need to preserve all substantive information. So we need to keep: Starting Hourly Rate $18.25, Pay Range $18.25-$27.40. About Target (mission). About Service & Engagement (description). Responsibilities list (the bullet points after "As a Guest Advocate, No Two Days Are Ever The Same, But a Typical Day Will Most Likely Include The Following Responsibilities:" then list). Also "Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:" then sub-bullets (Greet: 10ft..., etc). Those are responsibilities. We'll combine into a
- list.
Then "WHAT WE ARE LOOKING FOR" includes paragraphs about traits, then "The Good News Is That We Have Some Amazing Training..." then "But, There Are a Few Skills You Should Have From The Get-go:" list of skills. Then "We Are An Awesome Place To Work..." list of expectations (accurately handle checkout, etc). Those are qualifications/requirements/skills. We'll put them under Requirements or Skills. Probably combine into Requirements section.
Benefits: link to benefits eligibility. Also maybe mention "Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits." So Benefits section with that sentence and link.
Schedule: mention flexible work schedule (e.g., nights, weekends and holidays); come to work when scheduled, work scheduled shifts and take required meal and rest breaks; ability to remain mobile for duration of shift; capable of working in varying temperatures, etc. That's schedule info.
We need to use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real content. Likely we will have About the role (maybe combine About Target and Service & Engagement?), Responsibilities, Requirements (or Skills), Benefits, Pay, Schedule. We'll avoid duplicate similar headings. We need to decide which headings to use. The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can pick any of those. We'll include About the role (covering ALL ABOUT TARGET and ALL ABOUT SERVICE & ENGAGEMENT). Responsibilities (the list). Requirements (maybe combine skills and qualifications). Benefits. Pay. Schedule. We must not emit a heading followed by filler/placeholder text. All sections have content. We must not include markdown code fences. Just raw HTML. Let's craft. Structure:
About the role
ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction, loyalty enrollment and store cleanliness. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target, We Believe In Our Team Members Having Meaningful Experiences That Help Them Build And Develop Skills For a Career. The Role Of a Guest Advocate Can Provide You With The Skills And Experience Of: Communicating and interacting with guests to build a welcoming guest experience Blending problem solving and decision making to positively impact the guest experience and resolve guest concerns Adapting to different guest interactions and situations Promoting and engaging around various benefits, offerings and services
But we need to preserve the list format? The original had bullet-like sentences separated by spaces. We could keep aswith sentences. It's okay. Then Responsibilities:
Responsibilities
- Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
- Greet: 10ft: be friendly – smile, make eye contact, or wave
- 4ft: greet the guest, smile and initiate a warm, helpful interaction
- Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
- End every guest transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Make the guest aware of current promos, store activities and events.
- Understand and show guests how to use the features and offerings within the Target App including Wallet.
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed.
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
- Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
- Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
- Stock supplies during store open hours while being available for the guest.
- Demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs.
- inside
- is okay but maybe better to flatten: just a single list of responsibilities. The spec says use
- for any list of duties/requirements/benefits. So we can just have a flat list. We'll convert each bullet to
- . The introductory sentence "Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:" could be a
- as well, but it's a heading for sub-items. We'll keep as
- then sub-items as separate
- . That's fine. Simplify: list each responsibility as separate
- . We'll include the introductory line as a
- maybe. Let's produce a flat list:
- Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
- Greet: 10ft: be friendly – smile, make eye contact, or wave
- 4ft: greet the guest, smile and initiate a warm, helpful interaction
- Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
- End every guest transaction with a sincere thank you
- Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
- Adjust to business and guest needs to deliver an easy and inspiring guest experience
- Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
- Make the guest aware of current promos, store activities and events.
- Understand and show guests how to use the features and offerings within the Target App including Wallet.
- Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and signing in as needed.
- Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
- Be familiar with Order Pick-Up, Drive Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
- Attempt every return or exchange and follow register prompts; partner with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
- Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
- Stock supplies during store open hours while being available for the guest.
- Demonstrate a culture of ethical conduct, safety and compliance.
- Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
- Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
- All other duties based on business needs. That seems fine. Now Requirements/Skills section: We'll combine "WHAT WE ARE LOOKING FOR" paragraphs and the skills list and expectations. We'll produce a
- list. Content: - You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with. - You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. - You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times). - The Good News Is That We Have Some Amazing Training That Will Help Teach You Everything You Need To Know To Be a Guest Advocate. - But, There Are a Few Skills You Should Have From The Get-go: * Communicating effectively, including using positive language and attentive to guests needs * Welcoming and helpful attitude toward guests and other team members * Attention to detail while prioritizing tasks * Willing to educate guests and engage around products and services * Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed * Work both independently and with a team * Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes * Resolve guest questions quickly on the spot - We Are An Awesome Place To Work And Care About Our Teams, So We Want To Make Sure We Are Clear On a Few More Basics That We Expect: * Accurately handle checkout operations, transactions, and support cash office operations as needed. * Scan, handle and move merchandise efficiently and safely, including frequently