Guest Activities Coordinator (Patient Housing)

ABOUT ANTHC: The Alaska Native Tribal Health Consortium is a non-profit Tribal health organization designed to meet the unique health needs of Alaska Native and American Indian people living in Alaska. In partnership with the more than 171,000 Alaska Native and American Indian people that we serve and the Tribal health organizations of the Alaska Tribal Health System, ANTHC provides world-class health services, which include comprehensive medical services at the Alaska Native Medical Center, wellness programs, disease research and prevention, rural provider training and rural water and sanitation systems construction. ANTHC is the largest, most comprehensive Tribal health organization in the United States, and Alaska’s second-largest health employer with more than 3,100 employees offering an array of health services to people around the nation’s largest state. Our vision: Alaska Native people are the healthiest people in the world. ANTHC’s AMAZING BENEFITS: ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes: Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.Cost-Share Dental and Vision InsurancesDiscounted Pet InsuranceRetirement Contributions with Pre-Tax or Roth options into a 403(b).401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.Eleven Paid HolidaysPaid Parental Leave or miscarriage/stillbirth eligibility after six months of employmentBasic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.Flexible Spending Accounts for Healthcare and Dependent Care.Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.Tuition Discounts for you and your eligible dependents at Alaska Pacific University.On-Site Training Courses and Professional Development Opportunities.License and certification reimbursements and occupational insurance for medical staff.Emergency Travel AssistanceEducation Assistance or Education leave eligibilityDiscount program for travel, gym memberships, amusement parks, and more. Alaska Native Tribal Health Consortium has a hiring preference for qualified Alaska Native and American Indian applicants pursuant to P.L. 93-638 Indian Self Determination Act. Position Summary Coordinates daily patient‑facing activities at all ANTHC Lodging locations (Tudor Centre, Quyana House, Old Seward, Midtown, Springhill Suites). The position supervises front‑line activities, implements scheduled cultural and wellness events, and supports service‑recovery efforts. Works under the direction of the Manager, Guest Experience and in collaboration with Lodging leaders to create a safe, respectful, and engaging environment for patients and escorts. Position Responsibilities Plans, schedules, and coordinates group activities, including cultural events, crafts, educational sessions, and community resource offerings at Lodging locations.Coordinates Alaska Native–centered cultural and wellness activities in Patient Housing and external hotels, including but not limited to craft circles, language or storytelling events, and community resource fairs.Ensures activities reflect Alaska Native cultures and values in collaboration with Cultural and Traditional Healing partners and community representatives.Supervises activities staff and volunteers, including daily work direction, assignment of tasks, scheduling, and performance feedback.Provides visible presence in lodging common areas, supporting a welcoming atmosphere and responding to minor complaints and concerns in real time.Escalates safety concerns, issues, and complex complaints to Lodging leadership or the Manager, Logistics Experience in accordance with established protocols.Supports service‑recovery actions such as providing comfort items, coordinating room moves when approved, and assisting with wayfinding and communication.Maintains inventories of supplies needed for activities and comfort items; submits purchase requests and tracks usage.Documents participation in activities, gathers informal feedback, and reports trends to the Manager, Logistics Experience.Ensures that activities and common‑area use follow ANTHC policies, infection‑prevention practices, and safety guidelines.Participates in staff training and huddles; provides input on improving patient‑experience workflows.Presents information using charts, graphs, web, statistical analysis, and a variety of other pertinent formats.Provides data and reports to internal and external customers based on customer needs in a timely, accurate, and professional manner.Provides information to other departments and outside sources.Contributes to Agile processes, sprints, planning meetings, and planning boards.Provides support to ANTHC division and departments on specific projects.Works on problems and concerns, escalating complex situations to Leadership. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.Builds stable working relationships internally.Performs other duties as assigned. Knowledge, Skills, Abilities Knowledge of principles of customer service, patient experience, and trauma‑informed care.Knowledge of Alaska Native cultures, rural lifestyles, and community strengths.Skill in organizing events and group activities, including logistics and communication.Skill in leading small teams and giving clear, respectful direction.Ability to establish rapport with patients, escorts, and staff from diverse backgrounds.Ability to recognize when issues require escalation to clinical or security resources.Ability to communicate clearly in person and in writing, and to document activities accurately.Ability to stand and walk for extended periods and to lift and move light supplies as needed.Skill in operating a personal computer utilizing a variety of applications.Ability to establish and maintain cooperative working relationships with others.Ability to manage multiple priorities and tasks concurrently and meet deadlines.Ability to communicate effectively MINIMUM EDUCATION QUALIFICATION An associate's degree in hospitality, education, social work, or a related field. Experience may substitute on a year-for-year basis for college education. Minimum Experience Qualification Supervisory – Two (2) years of work experience in hospitality, education, recreation, community services or healthcare support. An equivalent combination of relevant education and/or training may be substituted for experience. TO INCLUDE Supervisory - One (1) year involving employee supervision. Additional Requirements May be required to work outside the traditional work schedule. May be called out to work off shift in emergency situations. According to the needs of the organization, some incumbents in this job class may be required to obtain specific technical certifications and skills.