GUCCI Senior Operations Controller - Houston Woodlands

Role Mission

As a Gucci Senior Operations Controller, you will be proactively contributing to the stores’ operational governance, inventory integrity, compliance, and luxury service enablement. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and stockroom issues. You will make a real difference for each of our clients by offering them unique experience and turning their dreams into a Gucci creation.

Key Accountabilities

• Oversee and execute shipping and receiving process and report any issues to Store Director or Operations Manager, taking the necessary steps to resolve
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including but not limited to transfers, RTV’s and damages
• Ensure an accurate and organized store inventory at all times – oversee store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager
• Develop and share ideas to increase efficiency and reduce operational costs
• Support the team in the selling process, ensuring the highest level of client experience
• Communicate all discrepancies/issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique when needed
• Pack, handle, and store merchandise according to Gucci standards
• Place orders as needed for all supplies for the office and store
• Ensure compliance with company standards, procedures, and security guidelines
• Oversee and execute store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager

Requirements

• 3+ years of previous senior retail operations experience and strong analytical and organizational skills
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with the ability to manage inventory efficiently
• Attention to details and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Good communication skills to collaborate with store management, sales teams, and other staff members
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry
• Ability to meet physical requirements of the position including but not limited to climbing ladders, bending, lifting boxes