Senior Operations Controller
About the role
The Pharmacy Hub collaborates with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.
Responsibilities
Own and manage the monthly, quarterly, and annual accounting close cycle across multiple affiliated organizations rolled up into combined financials; prepare and review journal entries, account reconciliations, and supporting schedules to ensure the general ledger is accurate and closed on time.
Prepare financial statements in accordance with US GAAP, including income statement, balance sheet, and cash flow statement; present results to the CFO with variance explanations and commentary.
Maintain the chart of accounts and general ledger structure within TPH's ERP system; ensure consistency of account coding across all transactions and functions.
Carefully coordinate with FP&A to ensure actuals are accurately reflected in financial models, forecasts, and variance analyses; provide accounting inputs to the budgeting and planning process.
Lead the evaluation, selection, and rapid implementation or migration of TPH's ERP platform, minimizing disruption to daily operations.
Own end-to-end redesign of the AP process; resolve all current AP issues (backlog, errors, missing controls) and stand up a standardized, automated workflow.
Build TPH's AR function from the ground up, replacing ad hoc, memo-based collection practices with standardized, automated invoicing, collections, and dispute-resolution processes.
Identify manual, error-prone, or undocumented processes across the department and convert them into documented, automated, repeatable procedures.
Develop a full working understanding of TPH's business model, product flow, and warehouse/inventory operations from receiving through fulfillment.
Partner with warehouse, purchasing, and operations teams to ensure inventory processes are accurate, controlled, and properly reflected in the ERP and financial systems.
Personally train non-financial staff (warehouse, purchasing, fulfillment) on the inventory and financial-control procedures relevant to their roles.
Monitor and account for inventory adjustments, write-offs, and shrinkage; own inventory accuracy as a core deliverable.
Serve as TPH's primary point of contact for external auditors and CPA firms; own audit readiness year-round, not just during fieldwork — maintain audit-ready workpapers, PBC lists, and reconciliations on an ongoing basis.
Design, implement, and maintain internal controls across ordering, receiving, inventory, and auditing processes to close TPH's current control gaps.
Ensure compliance with applicable accounting standards, tax obligations, and regulatory requirements, including Florida state tax and sales tax nexus analysis.
Identify control gaps and accounting policy needs as TPH scales; draft and implement policies and procedures that formalize best practices and reduce financial risk.
Take direct, hands-on ownership of fixing the current state of the department — not just directing others to fix it.
Drive a culture shift toward accountability, documentation, and continuous improvement; rebuild communication and collaboration within the team.
Own external relationships with key vendors and clients to ensure timely payments, resolve disputes, and protect TPH's standing.
Support the CFO in financial due diligence, banking relationships, and other strategic finance activities that require accurate, well-documented accounting records.
Qualifications
Proven track record personally implementing or migrating ERP systems — not solely overseeing an implementation team; Netsuite experience strongly preferred.
Strong technical accounting background: GAAP, monthly/annual close, financial statement preparation, and hands-on audit liaison experience.
Demonstrated hands-on experience fixing AP/AR processes and building controls from scratch, ideally in a business with physical inventory or warehouse operations.
Experience training non-financial staff on financial, inventory, or operational procedures.
Comfortable operating at both the technical-accounting level and the in-the-weeds operational execution level.
Genuine curiosity about how the business works, with a track record of engaging across departments rather than staying siloed in finance.
Pharma, distribution, wholesale, or other inventory-intensive industry experience strongly preferred.
Bachelor's degree in accounting, finance, or a related field; CPA strongly preferred given ownership of GAAP reporting and audit.
Experience building and scaling a finance and accounting department from the ground up, including people, processes, systems, reporting structures, KPIs, and internal controls.
Experience establishing performance metrics, accountability frameworks, and reporting dashboards that provide real-time visibility into the health of the business.
Proven experience partnering across Operations, Fulfillment, Procurement, Technology, Sales, and Executive Leadership to solve problems and improve performance.
Experience supporting acquisitions, integrations, facility expansions, new business launches, or other transformational growth initiatives is strongly preferred.