GUCCI Operations Controller - Charlotte

About the role

As a Gucci Operations Controller, you will provide operational support to the business by overseeing an efficient stockroom and accurate inventory. You will support management in day-to-day operations including troubleshooting operational, service, facilities, and compliance issues, and help turn each client’s dreams into a Gucci creation.

Key Accountabilities

• Execute shipping and receiving processes, reporting any issues to the Store Director or Operations Manager and taking necessary steps to resolve
• Ensure timely movement of merchandise as directed by Store Director or Operations Manager while adhering to all procedures and guidelines, including transfers, RTVs, and damages
• Assist Store Director or Operations Manager with identifying and resolving operational process problems quickly and timely
• Maintain clear and accurate operations documents/procedures for reference
• Submit all required tax-exempt forms as received
• Communicate all discrepancies/issues immediately to management
• Process repairs and damages on a timely basis according to company guidelines
• Assist with physical maintenance of the boutique
• Place orders as needed for all supplies for the office and store
• Ensure compliance with company standards, procedures, and security guidelines
• Execute and ensure an accurate and organized store inventory at all times
• Perform store cycle counts, scheduled inventories, and reconciliation with support and direction from the Store Director or Operations Manager

Requirements

• 2–3+ years of experience in a similar role, preferably within the fashion retail industry or luxury sector
• High degree of ethics, professionalism, integrity, and ability to inspire trust and teamwork
• Strong organizational skills with the ability to manage inventory efficiently
• Attention to detail and accuracy in stock management processes
• Knowledge of stock control procedures and inventory management software, including receiving, tracking, and storing merchandise
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Good communication skills to collaborate with store management, sales teams, and other staff members
• Flexibility to work varied hours, including weekends and holidays, as required by the retail industry
• Ability to meet physical requirements of the position, including climbing ladders, bending, and lifting boxes