GUCCI Manager, Retail Operations

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna, the House continues to redefine luxury and fashion while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages renowned Houses in fashion, leather goods, jewelry, and eyewear.

About the role

Retail Operations is a vital department within Gucci Americas, serving as the connective tissue between back-office functions and the retail channel. Based in our New York Corporate Office and reporting to the Director, Retail Operations, Americas, the Manager, Retail Operations is a high-visibility role at the center of the Region's most strategic store, project, and program activity. This is a builder's seat. The role partners daily with Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning, and with colleagues at Kering Worldwide HQ, to ensure consistent, smooth, and client-centric retail execution across the Americas footprint (United States, Canada, Brazil, Mexico, Chile, and the Caribbean).

Responsibilities

• Own end-to-end project execution for new store openings, store renovations, pop-ups, pop-ins, and Region-wide operational programs (RFID, MPOS, POS, BOP, Runner Booster, and Worldwide Retail Excellence initiatives).
• Ensure insights and information are at the center of every operational decision by establishing a regional analytics dashboard as the single source of truth across all Americas markets.
• Identify and rationalize sales and cost analysis as key drivers while strategically quantifying them; translate data into clear narratives for leadership.
• Build operational excellence across store operations, including Inventory and Staffing (BOH/FOH).
• Coordinate and set agendas across all Regional Operations Managers throughout the Americas to ensure alignment on shared objectives.
• Drive the development of a fully integrated team embedded across regional and Worldwide structures, simplifying management and sharpening business integration.
• Create scalable solutions deployed consistently across the regional footprint.
• Maintain strong partnerships across Retail, MIS, Inventory Control, Legal, Logistics, Loss Prevention, Training, After Sales, CRM, Merchandising, Store Planning, and Business Planning.
• Support the development of operational user guides, SOPs, and training programs that codify best practices and accelerate onboarding.
• Contribute to regional Store Operations calls, sharing best practices, surfacing field insights, and elevating retail program execution.
• Support gap analysis, business requirements gathering, and the training and roll-out of improved systems at regional and Worldwide levels.
• Collaborate with Kering Audit and MIS on compliance and controls programs.
• Manage the project portfolio driving ongoing business growth and operational maturity across the retail network.
• Lead end-to-end execution of new store openings, renovations, pop-ups, and pop-ins, including project planning, milestone tracking, and turnover.
• Develop and manage comprehensive project timelines, workflows, RAID logs, and stakeholder maps; identify key business owners and clarify decision rights.
• Arrange and lead milestone meetings; proactively monitor progress to ensure deadlines, scope, and quality are met.
• Identify cross-functional impacts and act as the expert liaison between business owners, retail leadership, and store teams.
• Lead implementation of new operations initiatives (RFID, MPOS, POS, Buy Online Pickup (BOP), Runner Booster, and other Kering Group transformation programs).
• Mitigate and resolve risks and issues from project initiation through completion; escalate appropriately and recommend solutions.
• Manage project budgets where applicable; record project costs and expenses with discipline.
• Collect and analyze project feedback post-launch; recommend adjustments to plans, processes, and SOPs.
• Partner with IT on the development and roll-out of technology enhancements that drive operational efficiency and elevate the experience for clients and Client Advisors.
• Support the Worldwide Retail Excellence Program in the Americas, helping to strengthen Retail Excellence and the related culture within the brand.
• Champion a client-centric approach: contribute to the delivery of a superior, unique, and consistent client experience across all channels and markets, with clienteling at the core.
• Partner with the digital team to ensure seamless omnichannel integration across in-store and e-Commerce touchpoints.
• Enhance device and application usage in stores; develop additional guides and directives to support client engagement and selling-tool effectiveness.
• Support preparation of the monthly business review, regional sales reviews, and other recurring leadership forums.
• Maintain KPI dashboards and performance scorecards tracking project milestones, operational productivity, client KPIs, operating costs, and inventory control/shrinkage.
• Translate operational and project data into clear, executive-ready insight for leadership.

Requirements

• Minimum 5 years' experience in a multi-store retail role, ideally within a luxury, premium consumer, or fast-paced specialty retail environment.
• Demonstrated project management experience: managing concurrent projects with cross-functional stakeholders, defined milestones, and budget accountability. PMP, PRINCE2, or equivalent certification is a plus.
• Strong quantitative, analytical, and critical thinking skills, with demonstrated use of data and metrics to drive decisions and continuous improvement.
• Proven strategic thinker who is also comfortable executing in detail; able to operate at both altitudes.
• Exceptional verbal and written communication skills; ability to engage credibly with senior leadership and store teams alike.
• Highly organized; able to manage multiple simultaneous projects with competing priorities and shifting timelines.
• Track record of collaborating effectively in a matrixed, cross-functional network rather than in a strict hierarchy.
• Direct experience partnering with Finance, Store Planning, Merchandising, Logistics, After Sales, Customer Service, Supply Chain, Loss Prevention, Legal, Client Engagement, and Human Resources is strongly preferred.
• Comfortable operating in a fast-paced, evolving environment; able to navigate ambiguity with composure.
• Highly proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook). Prior experience with SAP, Power BI, or Tableau is a plus.
• Flexibility to work outside standard operating hours during critical project phases (store openings, system rollouts).
• Positive, solution-oriented, and client-focused attitude; self-starter with a proactive approach to decision-making.
• Qualified candidates must have the proper work authorization to work in the United States.

Pay

A reasonable estimate of the current base salary range for this role is $85,500 USD to $95,000 USD. This takes into account a wide range of factors including but not limited to business or organizational needs, skill sets, experience, and training. The range may vary based on geographic differentials associated with the location in which the position is filled.

Schedule

• Full time
• Start date: July 6, 2026