GTM Systems Support and Agentic Engineer

About the role

The mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. Support is often treated as a dead end. We think it's actually the highest-leverage place to sit if you're serious about automation.

Responsibilities

• Serve as the primary point of contact for Salesforce and sales systems support across a fast-growing sales organization
• Triage, debug, and resolve issues across our Salesforce environment — including using debug logs to trace root causes quickly and accurately
• Administer and support adjacent sales tools, including LinkedIn Sales Navigator, ZoomInfo, Gong, e-signature and contract generation tools and others
• Go beyond the immediate fix: diagnose the underlying technical or UX root cause and address it at the system level so the same problem doesn't resurface for the next user
• Bring a thoughtful eye to UX — if a workflow is confusing, a field is misplaced, or a process creates unnecessary friction for reps, flag it and fix it
• Track and identify patterns in support volume, then design system automation and/or agentic workflows to address them at scale — auto-routing, intelligent response drafting, or fully automated resolution for the right categories
• Build agentic automation with architectural rigor: not just what to build, but how to structure it so it scales, stays maintainable, and yields higher quality outcomes over time
• Document solutions and contribute to a growing knowledge base that reduces future support load

Requirements

• Strong Salesforce admin and engineering experience, including hands-on Apex and SOQLLWC experience is a plus
• Real Salesforce debugging experience — you know your way around debug logs and can trace a root cause under pressure
• Comfort owning frontline support directly: triaging, troubleshooting, and fixing rather than escalating by default
• Familiarity with the modern sales tech stack — tools like Gong, LinkedIn Sales Navigator, ZoomInfo, Chili Piper, DocuSign, or Conga are a plus
• Demonstrated experience building agentic systems — not just one-off automations, but infrastructure that handles context, orchestration, and durability
• A self-starter orientation: you see problems before they're assigned to you, and you build the solution rather than waiting for direction
• A pattern-recognition mindset: you don't just solve the ticket in front of you, you ask what structural change makes this class of ticket disappear