GTM Systems Manager

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle.

About The Role

• Actively configure, optimize, and maintain multiple GTM applications (Outreach, Clari, People.ai, Zoominfo, Chorus, AI tooling, etc).
• Support the design and implementation of system integrations and automated workflows to reduce manual effort and ensure seamless data flow across platforms.
• Assist in maintaining data governance frameworks to ensure accuracy, compliance, and reporting reliability.
• Support system-related projects from requirements gathering to post-launch support on both ad-hoc tasks & long-term projects.
• Build and implement complex automated workflows.
• Support the design and maintenance of system integrations between Salesforce and our broader tech stack (Outreach, Clari, People.ai, Impartner, Chorus, enrichment tooling).
• Develop and deliver actionable reporting and dashboards in Salesforce and other tools to enable informed decision-making.
• Monitor adoption and effectiveness of GTM tools, providing insights for improvement.
• Triage and troubleshoot user-reported issues, providing timely support and resolution to the GTM team.
• Assist in documenting system processes and changes to support training and enablement efforts.
• Support cross-functional alignment on system changes, ensuring smooth adoption through clear communication.
• Stay current on emerging technologies and best practices to help maintain a cutting-edge GTM tech stack.

Requirements

• 3–6 years of experience in Business Systems, Revenue Operations, or Sales Operations.
• Advanced expertise in the GTM application ecosystem (Salesforce, Outreach, Clari, People.ai, Zoominfo, Partner ecosystem, etc.).
• Experience with system integrations, data workflows, and APIs.
• Detail-oriented with excellent problem-solving and communication skills.
• Technically adept in the application of AI tools to streamline GTM processes and maintain a cutting-edge systems environment.
• SQL and data analysis experience is a plus.
• Comfortable in a high-growth, fast-paced SaaS environment.

Pay

$145,000—$165,000 USD