GTM Strategy & Operations - Global Account Management

About Our Client

The organization operates in the commerce technology sector, addressing challenges faced by sellers using disparate and outdated tools. It provides integrated, omnichannel solutions that support sellers in online sales, inventory management, financing, appointments, customer engagement, and staff management. The company’s platform embeds financial services at the point of sale, facilitating business loans and cash flow management. It serves a diverse range of sellers, from small startups to large enterprises, enabling their growth through scalable solutions.

About the Opportunity

The TM Strategy & Operations - Global Account Management role focuses on designing and scaling strategies that deepen relationships with existing sellers, drive revenue expansion, and maximize customer lifetime value globally. The position combines growth strategy, revenue operations, and go-to-market engineering to optimize retention, reduce churn, and promote multi-product adoption. The role emphasizes automating and streamlining account management operations to allow account managers to focus more on client engagement.

Responsibilities

• Define and operationalize account management strategies focused on retention and churn reduction.
• Develop playbooks addressing key churn drivers.
• Assess opportunities and build business cases influencing coverage models and engagement approaches.
• Manage operational processes including book building, account assignments, and pipeline hygiene.
• Collaborate with data teams to define KPIs, create dashboards, and conduct performance analyses.
• Automate manual account management workflows and data processes.
• Partner with CRM and product teams to implement event-driven automations, AI tools, and real-time seller insights.
• Lead cross-functional programs involving sales, product, engineering, analytics, finance, and customer support.
• Translate business goals into technical requirements and oversee program delivery.
• Manage initiative roadmaps, pilots, and stakeholder alignment in a fast-paced environment.

Requirements

• 5+ years of experience in strategy, operations, revenue/sales operations, GTM strategy, business operations, or management consulting within SaaS, FinTech, or high-growth tech.
• Proactive, builder mindset with a preference for iterative development.
• Practical experience automating workflows using tools like Salesforce, Clay, Zapier, or similar, including API integrations.
• Proficient with Salesforce, Looker, Snowflake or equivalent CRM, data visualization, and data warehouse tools.
• Experience documenting business and technical requirements and collaborating with technical teams.
• Understanding of account management and go-to-market motions including coverage models, segmentation, and retention drivers.
• Strong communication and stakeholder management skills.