GTM Strategy Associate, AI Product

About the role

Join an innovative SaaS team at the forefront of bringing AI-powered solutions to businesses and helping customers adopt transformative technology. This position offers the opportunity to take ownership of a new product’s market journey while collaborating closely with product and engineering teams.

Responsibilities

• Define and refine the go-to-market strategy for a new AI product, including customer segments, use cases, positioning, messaging, and customer journey design.
• Conduct customer discovery through conversations, product demonstrations, onboarding sessions, and adoption support to understand customer workflows and identify opportunities for improvement.
• Analyze customer behavior, feedback, and usage patterns to improve activation, engagement, time-to-value, and long-term adoption.
• Build scalable GTM processes for qualification, demonstrations, onboarding, customer education, feedback collection, and ongoing customer success.
• Partner closely with product and engineering teams to translate customer insights and market learnings into product priorities and improvements.
• Design and execute strategic experiments across positioning, onboarding, education, and customer engagement initiatives.
• Use data and customer insights to measure outcomes, identify trends, and continuously optimize the customer experience.
• Create clear internal recommendations by synthesizing customer feedback, market signals, and operational learnings.
• Support the development of repeatable systems that enable efficient product growth and market expansion.

Requirements

• Strong structured problem-solving skills with the ability to analyze ambiguous challenges and develop practical solutions.
• High ownership mindset with demonstrated ability to take initiative and drive projects forward independently.
• Excellent customer-facing skills with the ability to build trust, ask insightful questions, communicate clearly, and guide conversations toward outcomes.
• Strong product judgment and the ability to identify user needs, challenges, and opportunities for improvement.
• Comfort working with data to evaluate experiments, identify patterns, and support decision-making.
• Excellent written and verbal communication skills, with the ability to transform complex information into clear recommendations.
• Ability to operate effectively across customer interactions, strategic analysis, operational execution, and cross-functional collaboration.
• Genuine interest in artificial intelligence and its ability to improve real-world business workflows.
• Adaptability and comfort working in a fast-paced, evolving environment with changing priorities.
• Experience in product strategy, consulting, customer success, product operations, growth, implementation, startups, or similar fields is valuable.
• Experience launching products, developing customer programs, or working in technology-driven environments is a plus.
• Familiarity with AI tools and helping users adopt new technologies is an advantage.

Benefits

• Full remote position available across the United States.
• Competitive annual compensation ranging from $85,000 to $95,000.
• Equity opportunities and bonus eligibility.
• Health, dental, vision, life, and long-term disability insurance.
• Flexible paid time off policy.
• 401(k) retirement plan.
• Employee stock option program.
• Monthly wellness budget for activities such as fitness memberships and wellness programs.
• Premium wellness resources, including access to meditation and healthcare support services.
• Opportunity to work directly with customers, product leaders, and engineers on a high-growth AI product.
• Remote-first culture with regular opportunities for in-person team collaboration.
• Career growth opportunities as the product and organization expand.