GTM AI Engineer Raleigh, NC

About the role

Pendo's Applied AI team turns AI infrastructure into real business outcomes across Sales, Marketing, and Customer Engineering. AI here isn't a feature we bolt on — it's how we scale GTM capability across the company. We build AI that makes GTM teams measurably faster and more effective, and we measure success by whether those teams are actually using what we ship and getting real value from it.

Responsibilities

• Own AI solutions end-to-end: problem definition, prompt design, production deployment, monitoring, and iteration — you ship, you watch, you improve.
• Build and manage GTM workflow automations that reduce manual work across Sales, Marketing, and Customer Engineering systems, including Slackbots and other integrations.
• Partner directly with GTM stakeholders to surface high-value problems, validate solutions, drive adoption, and set honest expectations about AI capabilities and limitations.
• Develop and maintain prompt management practices that make AI outputs reliable, auditable, and improvable over time — treat prompts as production code, not experiments.
• Share reusable AI workflow patterns and tool findings with the broader team — your impact should extend beyond your own projects.

Requirements

• 3–5 years of experience in software engineering, solutions engineering, or applied AI with a strong track record of shipping production systems.
• Hands-on experience building LLM-powered applications, including prompt engineering, output validation, and iterative improvement in a live environment.
• Strong judgment about when AI is the right tool — and the willingness to push back clearly when it isn't.
• Ability to work directly with non-technical business stakeholders to define problems, validate solutions, and drive adoption without hand-holding.
• Comfort working within a platform built by others and contributing clear, actionable requirements back to improve it.
• A builder's posture: you move without being told what to do next, prioritize ruthlessly, and design solutions others can extend and build on.

Qualifications

• Must-have: 3–5 years of experience in software engineering, solutions engineering, or applied AI with a strong track record of shipping production systems.
• Must-have: Hands-on experience building LLM-powered applications, including prompt engineering, output validation, and iterative improvement in a live environment.
• Must-have: Strong judgment about when AI is the right tool — and the willingness to push back clearly when it isn't.
• Must-have: Ability to work directly with non-technical business stakeholders to define problems, validate solutions, and drive adoption without hand-holding.
• Must-have: Comfort working within a platform built by others and contributing clear, actionable requirements back to improve it.
• Must-have: A builder's posture: you move without being told what to do next, prioritize ruthlessly, and design solutions others can extend and build on.

Skills

• AI-curious: genuinely rewiring how you work around AI tools, faster, sharper, and more prolific because of it.
• Experience with GTM systems and workflows; Salesforce experience is a strong plus.
• Experience building Slackbots, workflow automations, or other GTM-integrated tooling.
• Prior experience contributing to a shared prompt library or AI pattern documentation.
• Comfort quantifying the business impact of AI solutions — you can tie your work to efficiency or revenue metrics, not just usage.
• Experience working on a small, high-ownership team where scope is broad and expectations are high.

Benefits

• Highly competitive, employer-heavy coverage (including $0 premium options)
• Strong 401(k) match
• Equity
• Flexible time off

Pay

The expected salary range for this role to be performed in North Carolina is $105,000 - $130,000.

Schedule

This role is based in Raleigh, NC and follows Pendo's hybrid model: in-office 3 days per week.