GSOC Supervisor (Overnight Shift)

About the role

GEICO seeks a Supervisor – GEICO Security Operations Center (GSOC), a role combining knowledge in the principles of physical security and technical expertise with leadership capabilities to enhance our security operations center. This is a fully in office position at the GEICO Headquarters.

Reporting to the Manager of GSOC & Crisis Management, you’ll supervise on-duty SOC operators that leverages specialized training in incident response and threat/intelligence monitoring tools to manage an incident or a crisis to completion and mitigate against threats to the firm and inform/escalate to crisis team members.

Responsibilities

• Oversee incident response efforts, including coordinating response to internal and external physical security/life-safety events, internal incident communications, and coordination of cross-functional teams.
• Oversee and manage the incident resolution process to ensure SLAs are met, and coordinate communications with stakeholders during major incidents.
• Assess incident reports and coordinate appropriate actions, and support Site Crisis Management Teams (SCMTs) and Enterprise Crisis Management Team (ECMT) as needed.
• Facilitate post-incident reviews, ensuring that lessons learned are captured and action plans are developed, and assume Incident Commander role for Crisis-level incidents per escalation policy.
• Provide leadership and strategic direction to the GSOC team, set the vision for the GSOC's activities, and align them with organizational goals.
• Manage and supervise on-duty SOC operators responsible for asset monitoring and physical security incident response, and work with security contract vendor’s representative to manage contractors.
• Work closely with tiered GSOC staff to detect and analyze threats, and ensure threat intelligence is effectively utilized to enhance incident response.
• Manage resources within the GSOC, including staffing, tools, and technology, and optimize resource allocation to maintain an efficient and effective SOC.
• Measure performance metrics via KPI, and report on security operations to GCSS leadership team.
• Coordinate with other departments to address security concerns, and foster strong relationships with stakeholders.
• Assist in creating, updating, and delivering training materials for GSOC operators, and support onboarding of new GSOC staff.

Requirements

• Minimum of an associate degree or proven experience in managing a SOC or similar security operations environment.
• At least two years direct experience managing and leading teams (contracted or full-time).
• Experience with real-time monitoring, incident management, and crisis response within a security operations environment.
• Proficiency in security platforms, including access control systems, video surveillance systems, and incident management applications.
• Experience with threat intelligence, geo-risk platforms, event monitoring, mass communication tools, and familiarity with OSINT techniques and threat monitoring.
• Strong situational awareness skills with the ability to assess, analyze, and respond to active threat intelligence.
• Exceptional briefing, writing, and communication skills with a strong understanding of analytical writing.
• Strong critical thinking, decision-making, and problem-solving skills, with a proactive approach to identifying and mitigating risks.
• Proven leadership with the ability to communicate and influence across all levels of the organization.
• Ability to quickly rebalance priorities based on evolving incidents, emerging threats, or new information.
• Strong negotiation and conflict resolution skills, with the ability to make sound decisions under pressure.

Skills

• Technical competencies: MS Office Suite, ability to manage large data sets, search engines, and other relevant tools.

Benefits

The GEICO Pledge includes Great Company, Great Careers, Great Culture, and Great Rewards, which provides competitive pay, benefits, and flexibility to support your well-being and future.

Pay

Annual Salary $100,450.00 - $157,850.00, which is a general guideline and may vary based on factors such as work experience, education, and training.

Schedule

Monday - Friday, 5 days in office, with an overnight schedule of 10pm-6am, and flexibility to work non-traditional hours, including nights and weekends, as required during crisis situations.