GSOC Specialist

About the role

Note: Fidelity is not providing immigration sponsorship for this position. The GSOC Specialist is responsible for providing support in Security/Fire/Life Safety Alarm Monitoring; Global Threat Management, Video Monitoring, Incident Management, Travel Safety and Security and dispatching of Fidelity regional security or Public Safety personnel to corporate locations. Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Responsibilities

• Dispatching and coordinating response to incidents that occur on company premises, or at corporate events, using appropriate communication methods. Responses may be to medical emergencies, burglar, fire, or duress alarms.
• Operators may be required to liaison with law enforcement, fire, or other public safety organizations related to emergencies at or near company property.
• Review, analyze and escalate open-source and subscription-based intelligence to help mitigate and report global threats to company property, employees, and stakeholders.
• Document, assess, and escalate instances of possible threats in the workplace.
• The GSOC Specialist will support the travel security program through monitoring of associate travel and be prepared to account for them during events of concern or elevated risk.
• Reporting out of the ordinary or abnormal conditions to the company’s security personnel, management, employees, suppliers, and facilities organization.
• Partnering with internal security, facilities and real estate, enterprise resiliency and business continuity teams during business impacting incidents or events.
• Receiving, evaluating, and disseminating incoming information and reports from company security personnel, security officers in the field, and company employees, suppliers, reporting parties, and local agencies.
• Develop concise, fact-based incident reports for distribution to various Fidelity stakeholders.
• Assisting in the coordination of service requests for afterhours access to Fidelity offices.

Requirements

• 3 plus years of full-time experience in a security function, preferably in an operations or control center setting.
• Bachelor’s Degree preferred.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).

Skills

• Computer proficiency with Microsoft Office suite of products.
• Demonstrated proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Experience collecting, analyzing, and disseminating open source or subscription-based intelligence is preferred.
• Providing excellent customer service in a high call volume setting.
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.
• Must be able to communicate effectively with all levels of the organization.

Qualifications

• Certifications Category: Security