GSOC Analyst

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. We enable prominent organizations, disruptive brands, and influential people to operate with confidence in an uncertain world. Backed by proprietary AI-enabled SaaS technologies, advanced Global Operations Centers, an extensive global footprint, and the largest team of private-sector intelligence analysts, we deliver localized insights and global perspectives alongside medical, security, crisis response, embedded intelligence, and consultancy services as a preferred partner for Fortune 500 corporations.

About the role

We are looking for a detail-oriented GSOC Analyst with strong communication and analytical thinking skills to respond to events with a team-first mentality. Daily responsibilities include monitoring global events, camera and alarm systems, managing internal and external communications, and responding to alerts from various security systems.

Responsibilities

• Triage all service and support requests.
• Monitor the Client's physical locations and assets for events, including medical emergencies, extraction investigations, and facilities-related incidents.
• Proactively monitor the Client’s operational areas for external threats such as protests, natural weather phenomena, downed power lines, water main breaks, and criminal activity.
• Create and implement "Disengage Zones" in real-time to ensure the safety of riders, the public, and autonomous vehicles during critical incidents.
• Conduct detailed investigations of security events to develop comprehensive intelligence packages for internal and external partners.
• Draft and publish timely and accurate stakeholder notifications to keep relevant parties informed of ongoing events and security situations.
• Maintain detailed and accurate logs of all monitored events, actions taken, and outcomes.
• Serve as a central point of contact for internal teams and external partners during security incidents.
• Collaborate with cross-functional teams to ensure a coordinated response to all events.
• Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents, completing regular training, and identifying opportunities for improvement.

Requirements

• Associate or bachelor's degree in a related field, or 2 years of prior GSOC experience.
• Proven experience in a security operations center (SOC), emergency dispatch, or a similar real-time monitoring environment.
• Strong analytical and problem-solving skills with the ability to synthesize information from multiple sources and make rapid, informed decisions.
• Exceptional written and verbal communication skills, with the ability to clearly and concisely convey critical information to a diverse audience.
• Proficiency in using various security technologies, including CCTV systems, access control software, and incident management platforms.
• Flexibility to work in a 24/7 environment, including nights, weekends, and holidays.
• Must pass a comprehensive background check.

Crisis24 is dedicated to equal opportunity in employment and celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.