GSOC Analyst

HiveWatch is a tech-forward, inclusive organization fostering the evolution of the physical security industry. We are a diverse team of forward thinkers who empower each other to find creative and collaborative solutions in an industry ripe for modernization. We are passionate about the problems we’re solving for our customers and equally passionate about the company we’re building. HiveWatch is here to help security teams pivot from chasing threats to preventing them. We protect organizations, people, and property through the intelligent orchestration of physical security programs. With better communication, more insights, and less “noise”, we are modernizing what it means for businesses and their employees to truly feel safe. What You’ll Do An Analyst located in the Global Security Operations Center (GSOC) is responsible for proactively supporting multiple clients in diverse locations through the use of best-in-class technology for emergency and non-emergency security programs, incoming call triage, event dispatching, and event-driven notification services 24 hours a day, 7 days a week that may include the HiveWatch GSOC Operating System and internal tooling, physical security technologies, OSINT intelligence and notification platforms, and analytic requests. In an emergency situations, the HiveWatch GSOC directs and coordinates assistance and support for its clients by providing analysis, technical, and advisory assistance for the performance of essential operational services; the escalation of identified security events, and is the central communication intake point for management, control, and reduction of immediate threats to health and safety. GSOC Operations Support Provide operational GSOC coverage, which may may include monitoring access control alerts and video feeds, answering calls, dispatching or notifying security officers and maintenance, and liaising with emergency 911 centersConduct organized triage analysis, prioritize, and make decisions under stressMaintain concise records of communications, events, and the basis for analytical conclusions GSOC Analysis Independently research and evaluate OSINT, travel alerts, security incidents, and emerging threats across multiple software platforms and intelligence sourcesAssess the credibility, relevance, severity, and likely client impact of incoming intelligence, including incomplete or conflicting informationDecide whether intelligence warrants escalation, client notification, continued monitoring, or no further actionCompare possible courses of action and recommend responses to HiveWatch and client leadership teamsPartner with the HiveWatch Intelligence Program to prepare threat assessments, intelligence reports, executive briefs, and periodic trend summaries for client security leadershipWork collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from incidents and crisis events that may impact our clients, including their personnel, property, business operations, or brand Professional Standards Represent and display the HiveWatch core principles of customer service and professionalismCommunicate and disseminate information to key partners through established communication vehicles and best practicesMaintain composure during critical incidents and emergenciesComply with all HiveWatch rules and guidelines, including safety rules and guidelines, and maintain strict confidentiality Qualifications Minimum 2 years of experience in a security operations center, intelligence analysis, threat assessment, corporate security, emergency management, or a related roleDemonstrated experience analyzing security intelligence and preparing written assessments or reports for decision-makersAbility to exercise sound independent judgment on time-sensitive matters with significant client impactStrong written and verbal communication skills across various platforms (email, Slack, phone, etc.)Ability to produce concise reports and recommendations from verbal or written sourcesMust be willing to learn unfamiliar technical systemsStrong customer service and interpersonal skills, especially during times of crisisMust have a reliable means of communication (e.g., email, cell phone)Must have a reliable means of transportation (public or private)Must be willing to sign a confidentiality agreement and maintain confidentiality at all timesMust be able to pass a background check and drug screen upon the extension of a conditional employment offer Physical And Environmental Conditions The position requires sitting or standing in place for extended periodsNo personal belongings, including electronics, are allowed with the employee while on shiftSecure storage will be provided onsiteSignificant computer and screen viewing will be required Additional Info This compensation range for the GSOC Analyst role is: Eligible to participate in HiveWatch Equity Incentive PlanFinal offer will be at the company’s sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations. Benefits & Culture At HiveWatch, we’re passionate about taking care of our people — and it shows in the benefits we offer. Our team enjoys: Comprehensive health coverage: medical, dental, vision, and life insuranceCutting-edge work in an emerging field with huge growth potentialCompetitive compensation packages designed to reward top talentA modern, newly renovated HQ right on Main Street in El Segundo, CA401(k) with a 4% company match to help you invest in your futureFlexible paid time off so you can recharge when you need itA family-friendly, compassionate culture that values balance and belonging We encourage you to challenge the status quo, share your perspective, and leave fear at the (access-controlled) door. Our EEO Statement HiveWatch is an equal opportunity employer and we are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.