GSOC Operator, Day Shift (Evergreen)

WHAT YOU'LL DO

• Represent and display the HiveWatch core principles of customer service and professionalism
• Utilize multiple software platforms and technologies to answer routine and emergency calls, monitor access control alerts and video feeds, open source threat intelligence, and information from mass-communication tools
• Dispatch/notify security officers, maintenance, and liaise with emergency 911 centers
• Prioritize and make decisions under stress
• Maintain various records of communications and events in a concise manner
• Work collaboratively with HiveWatch’s and clients’ leadership teams to prepare for, respond to, and recover from all incidents and crisis events that may impact our customers
• Communicate and disseminate information, using established communication vehicles, to key partners using best practices
• Take an active role in position-related projects and utilize experience and judgment to contribute to the on-going evaluation and improvement of operations and systems
• Maintain composure during critical incidents and emergencies
• Comply with all HiveWatch rules and guidelines, to include safety rules and guidelines, and maintain strict confidentiality
• Strong written and verbal communications skills across various platforms (email, slack, phone, etc.)
• Ability to generate concise reports from verbal or written sources

QUALIFICATIONS

• Minimum 3 years experience working with or in a communications or operations center, or other related role
• Must be willing to learn unfamiliar technical systems
• Strong customer service/interpersonal skills, especially during times of crisis
• Must have a reliable means of communication (i.e., email, cell phone)
• Must have a reliable means of transportation (public or private)
• Must be willing to sign a confidentiality agreement, and maintain confidentiality at all times
• Must be able to pass a background check and drug screen upon the extension of a conditional employment offer

PHYSICAL AND ENVIRONMENTAL CONDITIONS

• The position requires sitting or standing in place for extended periods
• No personal belongings including electronics will be allowed to be with the employee while on shift
• Sigificant computer and screen viewing will be required

ADDITIONAL INFO

• Hourly pay range for this position: $23/hr to $28/hr
• Eligible to participate in HiveWatch Equity Incentive Plan

BENEFITS & CULTURE

• Comprehensive health coverage: medical, dental, vision, and life insurance
• Cutting-edge work in an emerging field with huge growth potential
• Competitive compensation packages designed to reward top talent
• A modern, newly renovated HQ right on Main Street in El Segundo, CA
• 401(k) with a 4% company match to help you invest in your future
• Flexible paid time off so you can recharge when you need it
• A family-friendly, compassionate culture that values balance and belonging

OUR EEO STATEMENT

We are committed to cultivating a work environment that supports, inspires, and respects all individuals. We execute our hiring practices so that they are merit-based and we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, marital status, age, disability, medical condition, genetic information, national origin, ancestry, military or veteran status, or other protected characteristic.