Global Security Operations Center (GSOC) Operator - Day Shift

About the role

Smith is seeking a GSOC Operator to support our 24x7x365 Global Security Operations Center.

Responsibilities

• Maintain accurate logs, incident documentation, and case management records
• Assist with crisis response activation and communications during incidents
• Dispatch and coordinate with internal teams, vendors, and emergency services as needed
• Support badging and access control operations, including access requests and audits
• Produce daily situation reports (SITREPS) and real-time incident updates
• Monitor global physical security systems (CCTV, access control, alarms) across offices and distribution hubs
• Support cyber incident intake and escalation in coordination with IT/security teams
• Receive, triage, and escalate security incidents in accordance with established SOPs
• Monitor global events and provide travel risk awareness for employees
• Assist with dispatch and coordination with internal teams, vendors, and emergency services as needed

Requirements

• 2–5 years of experience in a GSOC, SOC, security operations, or similar environment
• Experience working in a 24/7 operational setting (shift work required)
• Strong situational awareness and ability to assess and prioritize incidents quickly
• Familiarity with physical security systems (CCTV, alarms, access control)
• Strong written and verbal communication skills
• High attention to detail and strong documentation skills

Qualifications

• Preferred experience with Verkada VMS, Everbridge, or similar platforms
• Exposure to incident management systems and ticketing tools
• Background in corporate security, law enforcement, military, or emergency services
• Experience monitoring global events or travel risk platforms