GSOC Manager - Protective Operations

About Crisis24

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions, and global medical concierge capabilities. They empower prominent organizations, disruptive brands, and influential individuals to operate with confidence in an uncertain world. At Crisis24, employees are not just hired but are encouraged to make a meaningful impact and contribute to shaping global security operations.

Position Summary

The GSOC Manager is responsible for leading, performing, and continuously improving Global Security Operations Center (GSOC) activities supporting high-profile clients, properties, and protective operations programs. This role oversees GSOC personnel, security technology platforms, incident response protocols, reporting processes, and client service delivery while ensuring operational excellence and compliance with established standards.

Essential Duties And Responsibilities

• Lead, mentor, and develop GSOC personnel, ensuring consistent performance, accountability, and professional growth.
• Manage day-to-day GSOC operations supporting multiple properties, principals, and security programs.
• Oversee monitoring and response activities involving alarms, CCTV systems, access control platforms, and other security technologies. Ensure timely and accurate incident management, escalation, reporting, and after-action review processes.
• Develop, implement, and maintain Standard Operating Procedures (SOPs), post orders, and operational best practices.
• Conduct risk assessments, vulnerability reviews, and security program evaluations, providing recommendations for improvement.
• Serve as the primary liaison between GSOC operations, protective services teams, clients, vendors, and local emergency services.
• Monitor operational metrics and prepare reports, dashboards, and executive summaries for leadership and clients.
• Oversee staffing, scheduling, training, onboarding, and quality assurance initiatives.
• Ensure compliance with contractual requirements, regulatory standards, and company policies.
• Support emergency response, crisis management, and business continuity efforts as required.
• Maintain operational readiness and proper functionality of all security systems, communications platforms, and technology utilized within the GSOC.

Skills And Experience Required

• Minimum 5+ years of security operations, GSOC, intelligence, law enforcement, military, or corporate security experience.
• Minimum 2+ years of supervisory or management experience leading security operations teams.
• Demonstrated ability to manage personnel, prioritize competing demands, and make critical decisions under pressure.
• Strong understanding of security technologies including CCTV, access control, alarm monitoring, communications systems, and incident management platforms.
• Experience developing SOPs, operational workflows, and security program improvements.
• Strong analytical, investigative, and report-writing skills.
• Excellent verbal and written communication skills with the ability to engage clients and executive stakeholders.
• Florida Class D Security License.
• Proficiency with Microsoft Office Suite and multi-platform security operating environments.
• PREFERRED: Experience with the GENETEC Security Center platform, data analysis and security metrics reporting experience, crisis management, emergency response, or business continuity planning experience, Bachelor's degree in Criminal Justice, Homeland Security, Emergency Management, or a related field, industry certifications such as PSP, CPP, CSMP, or equivalent.

Work Environment

This position is based in Palm Beach until January 2027. Starting in January 2027, the GSOC Manager will be based in Miami, Florida. The GSOC Manager must be available to support operations during critical incidents, emergencies, and special events as needed. Occasional travel between locations may be required.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Equal Opportunity Employer

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.