GSLP Cashier

About the role

The Cashier at Smoky Mountain Smash in Gatlinburg Skypark will be responsible for providing exceptional customer service, handling transactions accurately, and ensuring a smooth flow of operations at the cash register. The ideal candidate will be friendly, reliable, and capable of working efficiently in a fast‑paced environment.

Responsibilities

• Greet customers warmly and create a welcoming atmosphere.
• Assist customers with menu selections and answer questions regarding offerings.
• Provide information about current promotions and special deals.
• Accurately process customer orders and handle cash transactions.
• Operate the cash register and ensure correct pricing.
• Issue receipts, refunds, and change to customers.
• Balance the cash drawer at the beginning and end of shifts.
• Coordinate with kitchen staff to ensure timely preparation and delivery of orders.
• Communicate effectively with team members to ensure smooth operations.
• Handle customer complaints and concerns professionally, seeking assistance from the manager when necessary.
• Maintain a clean and organized work area, including the cash register, counter, and dining area.
• Follow health and safety guidelines to ensure a sanitary environment.
• Restock and organize inventory as needed.
• Work closely with other team members to ensure efficient service.
• Participate in team meetings and training sessions.
• Assist with other duties as assigned by the manager.

Qualifications

• Current and valid ABC card from the TABC or ability to acquire one within the first 30 days.
• High school diploma or equivalent preferred.
• Previous experience in a cashier or customer service role is an asset.

Skills

• Strong numerical and cash handling skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast‑paced environment.
• Basic computer skills and familiarity with point‑of‑sale systems.

Personal Attributes

• Friendly and approachable demeanor.
• Reliable and punctual.
• Ability to handle stressful situations calmly.
• Team player with a positive attitude.

Working Conditions

• Must be able to stand for extended periods.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Occasional lifting of items up to 25 lb.