GSelector & Selector Support Specialist

iHeartMedia, the number one audio company in America, reaches 90% of Americans every month — a monthly audience that’s twice the size of any other audio company. With more #1 rated markets than the next two largest radio companies combined, iHeartMedia is the largest podcast publisher, home to popular on-air personalities, and a leader in live music events, digital streaming, and social media. Our ad technology stack brings data, targeting, and attribution to all forms of audio at an unparalleled scale.

About the role

We are looking for a Program Director or Music Director with experience in a Radio or TV Programming environment. You will be an expert in GSelector, Selector, and other music scheduling programs, with a passion for creating expertly curated music logs across all formats. Knowledge of Zetta or NexGen is a plus. This role may require evening coverage (Eastern Time), as well as limited weekend and holiday support based on business needs. Professional fluency in Spanish is required.

Responsibilities

• Document customer interactions and resolve technical issues by researching solutions, identifying root causes, and guiding customers through corrective actions.
• Collaborate with colleagues across Support, Development, Product, and Infrastructure teams to troubleshoot software, hardware, network, and system issues.
• Create detailed technical documentation and defect reports that enable developers to deliver fixes and product enhancements.
• Partner with customers to optimize software performance by diagnosing challenges, recommending best practices, and implementing effective solutions.
• Work alongside a team of more than 100 professionals to provide timely, accurate support across a wide range of topics, from music scheduling and broadcast automation to SQL Server administration, GPIO integration, and advanced scheduling workflows.
• Host customer onboarding training sessions and workshops for users of varying technical skill levels, promoting product features, adoption, and operational success.
• Continuously expand technical expertise and industry knowledge through professional development, training opportunities, and hands-on experience with emerging technologies and broadcasting solutions.

Requirements

• Demonstrated commitment to delivering exceptional customer service and fostering a collaborative, team-oriented environment.
• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, Word, and remote collaboration tools.
• Working knowledge of network infrastructure concepts, including LAN/WAN connectivity, TCP/IP, DNS, VPNs, and firewall fundamentals.
• Strong understanding of Microsoft Windows operating systems, SQL Server, and related troubleshooting techniques.
• Experience supporting, administering, or troubleshooting software applications in client/server, cloud, or hybrid environments.
• Radio and/or television broadcast industry experience, with an understanding of live operational workflows and time-sensitive environments.
• Strong analytical and problem-solving skills, with the ability to diagnose issues, identify root causes, and implement effective solutions.
• Excellent interpersonal skills with the ability to collaborate across technical and non-technical teams.
• Professional verbal and written communication skills, including the ability to explain complex technical concepts to diverse audiences.
• Ability to effectively manage multiple priorities, adapt to changing business needs, and maintain attention to detail in a fast-paced environment.
• Experience using ticketing, customer support, or incident management systems is a plus.
• Ability to travel occasionally (less than 10%) for customer training, onsite support, industry events, or team meetings, as business needs require.
• Bilingual Spanish and English communication skills required.

Skills

• Expertise in GSelector, Selector, and other music scheduling programs.
• Empathetic to users and able to quickly learn new products, tools, and technologies.
• Strong prioritization skills and ability to work under the pressures of live radio and television.
• Motivated, goal-oriented, flexible, and able to work both independently and collaboratively while meeting deadlines.
• Inquisitive mindset and strong attention to detail.
• Well-developed troubleshooting and investigative skills, with the ability to simplify and deconstruct customer-reported issues.

Pay

Salary to be determined by multiple factors including but not limited to relevant experience, knowledge, skills, other job-related qualifications, and alignment with market data. Hourly pay range: $30.77 - $38.46.

Benefits

• Employer-sponsored medical, dental, and vision with a variety of coverage options.
• Company-provided and supplemental life insurance.
• Paid vacation and sick time.
• Paid company holidays.
• Spirit day to encourage and allow employees to volunteer in their community.
• 401K plan.
• Employee Assistance Program (EAP) at no cost, including telephonic counseling sessions, consultation on legal and financial matters, and emotional well-being support.
• Range of additional voluntary programs, such as spending accounts, student loan refinancing, and accident insurance.