Growth Specialist

Position Summary

PatientNow is a leading provider of cloud-based software solutions purpose-built for medical aesthetics, wellness, and elective healthcare practices. Our platform helps practices streamline operations, improve patient engagement, and accelerate business growth through integrated EMR, CRM, marketing, and AI-powered solutions.

Essential Duties and Responsibilities

• Partner with Account Executives and Client Success teams to support deal strategy and customer outcomes across a defined territory or segment
• Lead discovery conversations to understand customer workflows, operational challenges, business goals, and technical requirements
• Design and deliver tailored product demonstrations, technical presentations, and proof-of-concept engagements aligned to customer needs
• Translate customer requirements into scalable, value-driven solutions that support business growth and operational efficiency
• Support deal progression and closure by addressing technical, operational, integration, and implementation considerations
• Influence revenue outcomes by improving win rates, deal velocity, product adoption, and overall customer confidence throughout the sales process
• Serve as a trusted advisor to prospects and customers by providing strategic guidance and product expertise
• Support customer-facing initiatives including webinars, trade shows, events, and educational sessions
• Partner with external consultants and strategic partners to support solution positioning, enablement, and customer success initiatives
• Collaborate cross-functionally with Sales, Product, Implementation, and Client Success teams to ensure alignment across the customer lifecycle
• Contribute to the development and continuous improvement of demo environments, technical collateral, competitive positioning, and enablement resources
• Capture customer insights and market feedback to help inform product strategy and go-to-market initiatives

Competencies

• Adaptability - Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
• Business Ethics – Inspires the trust of others. Keeps commitments. Treats people with respect. Upholds organizational values. Works with integrity and ethically.
• Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Problem Solving - Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
• Teamwork - Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interests.

Education/Experience

• 3–5+ years of experience in solutions engineering, sales engineering, technical consulting, or a similar pre-sales role within a SaaS or B2B technology environment
• Proven experience supporting revenue outcomes in complex or consultative sales cycles
• Strong understanding of APIs, integrations, data workflows, and cloud-based application architecture
• Demonstrated ability to lead customer discovery sessions and deliver compelling product demonstrations
• Strong presentation and communication skills with the ability to influence both technical and business stakeholders
• Experience collaborating cross-functionally with Sales, Customer Success, Product, and Implementation teams
• Ability to manage multiple priorities and operate effectively in a fast-paced, growth-oriented environment
• Strong problem-solving skills with a customer-first and outcomes-driven mindset
• Experience supporting webinars, events, trade shows, or other customer-facing engagements preferred
• Familiarity with CRM and sales enablement tools such as Salesforce preferred
• Experience leveraging AI productivity tools such as Claude or ChatGPT preferred
• Experience in healthcare technology, aesthetics, wellness, or elective medical industries preferred