Growth Operations Analyst

About The Role

The Growth Operations Analyst manages important processes and is the subject matter expert on workflows and best practices within a processing team, and provides support and training to other team members. You will use your expertise to partner cross-functionally to design new tools and to produce the best processes and procedures across departments. You will report into the Associate Director of Sales Operations.

This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Responsibilities

• Manage sales operations processes
• Become the subject matter expert on workflows and best practices. Use this expertise to support the development of team members and support them on issue resolution.
• Escalate issues through proactive identification and monitoring of processing to management or other teams and partner with them on resolution
• Create workflow documentation and resources for the team
• Lookup and pull data from databases using internal tools
• Build relationships with company partners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Requirements

• 1+ years of work experience in health insurance, utilization management, or operations
• 1+ years of technical proficiency working with Google sheets, excel, and databases
• 1+ years of experience supporting building workflows, improving operations, or project management

Bonus Points

• A bachelor's degree, associates degree or equivalent work experience
• Prior work experience in tech, healthcare, audit, or management consulting
• Experience writing and running SQL queries

Pay

The base pay for this role is: $26.87 - $35.27 per hour.

Benefits

• Medical, dental, and vision benefits
• 11 paid holidays
• Paid sick time
• Paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Monthly vacation accrual at a rate of 15 days per year

Schedule

Hybrid work schedule with 3 days of in-office work per week (Thursdays required).