Growth Manager II (Account Manager), Philadelphia

About the role

Who we are: At SpotHero, we work as a team to empower people to get everywhere, easier! We’re rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements. Growth Manager II at SpotHero: A Growth Manager is responsible for obtaining new parking supply from our largest partners, and collaborating with other Revenue Team functions to optimize performance at existing locations. This role drives revenue growth through relationship building & engagement, client consultation & education, and up-selling & cross-selling of new products and features. You will act as a strategic advisor to parking partners, to ensure they get the maximum value from the SpotHero platform and that a mutually beneficial relationship endures. You will act as a mentor to more junior sales roles.

Responsibilities

• Analyze and optimize SpotHero's parking supply across multiple major markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet and exceed revenue targets
• Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
• Onboard and train new clients.
• Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Nurture long-term industry relationships and build trust with clients.
• Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, if applicable.
• Represent SpotHero and build brand awareness.
• Stay current on industry trends
• Identify and research prospective leads to approach during the event.
• Build and strengthen relationships with clients through attending social events.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.