Growth Manager I/II (Account Manager), Boston

Growth Manager I/II

What you will do:

• Analyze and optimize SpotHero's parking supply across multiple major markets.
• Balance partner needs with SpotHero offerings to develop optimal solutions for all stakeholders.
• Lead prospective and existing clients to SpotHero's product offerings through tailored commercial insights and a consultative approach.
• Meet and exceed revenue targets.
• Collaborate with Field Operations functions to communicate regularly with existing partners to ensure that operations are constantly running as smoothly as possible.
• Onboard and train new clients.
• Empower clients’ to manage their day to day requests (including but not limited to incorrect rates and refunds) via SpotHero’s various account management tools.
• Nurture long-term industry relationships and build trust with clients. Ensure they get the maximum value out of the SpotHero platform.
• Establish regular communication cadences with clients, including informal check-ins and formal business. Typically hosted quarterly, or based on account analysis and operator needs.
• Host or travel to client meetings, events, and social gatherings.
• Attend industry related conferences and tradeshows, if applicable.
• Represent SpotHero and build brand awareness.
• Stay current on industry trends.
• Identify and research prospective leads to approach during the event.
• Build and strengthen relationships with clients through attending social events.
• Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
• Work with Region Managers to develop junior team members. Be a team leader.
• Work cross functionally to improve internal processes.

What you bring:

• Bachelor’s Degree or equivalent with 2+ years experience in sales and/or account management.
• Proven consultative sales solution skills with a unique ability to understand client needs.
• Strong networking skills with the ability to travel and meet with clients in person locally.

Nice to haves:

• CRM Experience, Salesforce preferred.
• BI Tool Experience, Looker preferred.
• Parking Industry experience.

Seeking candidates in:

• Boston, MA
• Remote + travel to client meetings and conferences (up to 20-25% of time)

What we are offering:

• Career game changer – A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
• Excellent benefits.
• Flexible PTO policy and outstanding work/life balance – We value and support each individual team member.
• Grubhub weekly lunch stipend for in-office days.
• Udemy License and Personal Learning Budget – We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
• Annual parking stipend – Duh. We help people park!
• The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
• Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.
• Wellness program – a workplace that actively supports your physical and mental wellbeing through ongoing events, initiatives, resources, and thoughtful perks and benefits.
• A workplace recognized as CityLights award winner by 1871, 2026 Best Places To Work by BuiltIn, Most Loved Workplace Certified by the Best Practice Institute, and recipient of multiple Comparably awards, including Best Company Culture, Best Company for Women, and Best Company for Diversity.

Compensation:

Depending on your skillset and experience, you can expect your base salary to be between $57,760 - $83,000 as well as a variable compensation and leading total rewards package.