Growth

About

Column is a bank and software company built from the ground up, offering technology-forward banking solutions that cut out the complexity and cost associated with traditional banking and its ecosystem. Our mission is to simplify and fix the banking supply chain, making it safer, more transparent, and less expensive for builders and developers.

Responsibilities

• Help establish our customer-facing strategy, processes, playbooks, systems, and best practices.
• Identify patterns and build repeatability at every step.
• Manage all aspects of a customer’s relationship with Column, from onboarding and implementation to ongoing management and expansion of the account.
• Build and nurture relationships across various functions within a customer's organization, identifying and creating advocates wherever you go, and helping find new use cases for partnering with Column.
• Proactively identify challenges and opportunities for growth, and collaborate with internal and external stakeholders to find solutions in order to move the relationship forward.
• Share key findings and recommendations on market feedback and trends to inform Column’s growth strategy and product roadmap.

Requirements

• 5+ years of relevant work experience, with a strong preference for a mix of consulting, private equity, investment banking, venture capital, or an equivalent role plus operating experience in an early-stage company and/or selling a new line of business.
• A desire to become very knowledgeable on the financial technology and payments space. Prior experience in financial services can be helpful but certainly not required.
• A growth and critical thinking mindset: comfortable navigating ambiguous environments and energized by the prospect of helping build processes with little guidance.
• Excellent project management: organized, capable of managing all aspects of partnering with customers, and effective in working with other internal teams.
• Ability to turn naysayers into champions: persuasive communicator and understands the importance of being helpful, responsive, and solutions-oriented.
• Curiosity: knows what questions to ask to uncover and understand customer needs and proactively learns more about the industry, competitive landscape, and product offerings to better support your customers.
• Insatiable hunger for improvement: naturally curious person, enjoys digging into the data, and regularly solicits feedback.

Qualifications

• Strong analytical and critical thinking skills.
• Experience in managing strategic customer relationships.
• Ability to work collaboratively with multiple teams.
• Knowledge of financial technology and payments space.

Skills

• Customer Relationship Management
• Project Management
• Strategic Planning
• Financial Services Knowledge

Benefits

• Comprehensive health, dental, and vision plans, including options that are 100% covered by Column for you and 100% covered for your dependents!
• Up to $2,000 (post-tax) monthly rent subsidy for employees living within 2 miles of Column’s office.
• Flexible time-off policy.
• Regular team building events, including annual offsite.
• 100% paid parental leave, including 16 weeks for birth mothers, 12 weeks for primary caregivers, and 8 weeks for secondary caregivers.
• Up to $4,500 in annual reimbursements for backup childcare.
• Catered lunches and dinners for SF employees.
• Comprehensive family planning and fertility benefits via partnership with Carrot, including reimbursement of up to $20,000 in qualified expenses.
• Commuter benefits, including paid transportation to-and-from the office.
• 401k plan, including self-directed brokerage options.
• Compensation packages at Column include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise, geographic location, and internal pay equity relative to peers. The annual base salary range for this position is $140,000 - $250,000 + equity.

Pay

• The annual base salary range for this position is $140,000 - $250,000 + equity.

Schedule

• This role is an in-person role, where you’ll be expected to work out of our San Francisco Presidio-based office 3+ days a week.