Growth Account Manager

About Expana

Expana is the world’s leading agrifood-focused Price Reporting Agency (PRA) and global commodity intelligence provider. Formed through the combination of Mintec, Urner Barry, and associated brands, Expana brings together over 200 years of accumulated expertise in global commodity markets, serving more than 3,000 customers across 50 countries. The Expana platform delivers 36,000+ proprietary price series across 900+ commodities, 70 million+ data points, and 1,400+ price forecasts, all underpinned by IOSCO-assured data integrity. Clients across retail, food manufacturing, agriculture, financial services, and industrial production rely on Expana to optimise procurement, manage commodity risk, and improve profitability across their supply chains.

About the Role

We're looking for an ambitious and customer-focused Account Manager to join our Commercial team. In this role, you'll manage a portfolio of customers, helping them maximise the value of our data solutions while driving retention, growth and long-term partnerships. This is an exciting opportunity for someone who enjoys building trusted relationships, solving business challenges and making a measurable impact for clients.

Responsibilities

• Developing and executing strategic account plans that align customer goals with business objectives.
• Identifying opportunities to grow revenue and strengthen customer retention.
• Building strong, trusted relationships with decision-makers and key stakeholders.
• Working collaboratively with cross-functional teams to deliver successful client outcomes.
• Conducting engaging product demonstrations and showcasing the value of our solutions.
• Maintaining accurate records of customer interactions, opportunities and activities within Salesforce.
• Providing reliable revenue forecasts and portfolio insights.
• Acting as a trusted advisor, helping customers achieve their objectives through data-driven solutions.

Qualifications

• Experience in account management, enterprise sales or customer growth roles.
• A track record of achieving or exceeding commercial targets.
• Strong relationship-building and stakeholder management skills.
• Excellent communication, presentation and negotiation abilities.
• The confidence to identify and pursue new business opportunities.
• Strong organisational skills and attention to detail.
• Experience within technology, SaaS, DaaS or related sectors would be advantageous.
• A degree or equivalent professional experience.

Success Metrics

• Strong customer retention and satisfaction across your portfolio.
• Consistent achievement of growth objectives.
• Development of long-term, strategic customer relationships.
• Delivery of measurable value for customers and the business.
• Accurate pipeline management and forecasting.

What We Offer

You'll be joining a collaborative team where your ideas, expertise and ambition are valued. We offer an environment that encourages growth, innovation and continuous learning, empowering you to make a real impact on both customer success and business performance. We operate with an agile working model, allowing for remote work and occasional travel to our offices.

Our Core Values

At Expana, we take great pride in our core values, which guide our actions and shape our culture:

• Brilliance: We strive for excellence in everything we do, pushing the boundaries of creativity and innovation to deliver outstanding results.
• Connected: We believe in the power of collaboration and communication. By fostering strong relationships within our teams and with our partners, we create a supportive environment that drives success.
• Make a Difference: We are committed to making a positive impact in our industry and community. Our actions reflect our dedication to sustainability, social responsibility, and delivering value to our stakeholders.

Other values such as trust, transparency, creativity, and ownership define our brand and company culture. These qualities are what we seek in our teams as well. Your unique communication style and optimistic vision will inspire harmony with colleagues, customers, and business partners. Your commitment to excellence and strong relationship skills are also valued. Positive energy and strategic skills are key to succeeding at Expana. We value both individual success and collaboration, seeking dynamic team players who think outside the box. Everyone's development is integral to our collective success, so we foster and support each person's strengths and talents.