Group Services Manager
Burke Mountain Resort · East Burke, VT · 2 mo ago
On-siteManagementFull-time
Event Planning & Execution
- Cook up all group logistics from contract signing through final departure
- Create detailed event resumes, banquet event orders (BEOs), and rooming lists with accuracy
- Oversee onsite event execution, proactively resolving operational or weather-related challenges
- Conduct site inspections and lead preconvention meetings with clients and internal teams
Revenue & Financial Management
- Spot potential upselling opportunities for food, beverage, audiovisual services, and seasonal resort activities
- Review and approve final group billing statements prior to client departure
- Forecast group revenue and maintain historical data to support future bookings
Collaboration & Communication
- Work closely with culinary, banquet, front desk, and ski operations teams
- Share group details, VIP needs, and schedule changes on a daily basis
- Coordinate with third-party vendors for rentals, décor, and entertainment services
Qualifications & Skills
- Experience: 23 years of experience in hotel catering, conference services, or event coordination
- Technical Skills: Experience with hotel sales and catering systems, property management software, and event diagramming tools
- Availability: Must be flexible to work evenings, weekends, and peak winter holiday periods
- Adaptability: Ability to manage logistics in a dynamic mountain resort environment, including changing weather conditions