Group Mgr Truck Service

Job Summary

The Group Manager is a strategic leader responsible for overseeing truck service operations across multiple locations within a defined geographic service area. This role ensures consistent execution of company standards, operational excellence, and financial performance while developing high-performing leadership teams.

Key Responsibilities

• Leadership & Talent Development
  Lead, coach, and mentor Truck Service Operations Managers to build strong, effective teams.
  Identify and develop high-potential talent for succession planning and leadership pipelines.
  Conduct regular site visits, performance reviews, and leadership development sessions.
  Promote a culture of trust, recognition, and accountability across the service area.

• Operational Excellence
  Frequent travel to sites within the service area.
  Drive consistent execution of operational standards, safety protocols, and service quality across all sites.
  Drive and support compliance with federal, state, and local regulations.
  Lead best practices and continuous improvement initiatives to enhance efficiency and customer experience.
  Partner with cross-functional teams (P&C, Safety, L&D, Facilities) to support operations within the service area.
  Uphold Uniform & Appearance Standards: Maintain a clean, professional appearance and ensure all team members adhere to company uniform and grooming guidelines to promote a consistent and customer-friendly image.

• Financial & Business Performance
  Own the P&L for the service area; analyze financial reports and implement strategies to meet or exceed revenue and profitability targets.
  Monitor labor, inventory, and service mix to optimize performance across the service area.
  Support pricing strategies, promotional execution, and local marketing efforts.
  Enforce accurate reporting and strict adherence to financial controls.

• Strategic Planning & Execution
  Collaborate with territory leadership to align service area goals with company strategy.
  Develop and execute service area-level action plans to address performance gaps and capitalize on growth opportunities.
  Own the implementation of service area-wide initiatives, supporting territory-driven strategies such as new service rollouts, capital projects, and process improvements.

• Customer & Brand Experience
  Champion a customer-first mindset across the service area.
  Be customer obsessed with everything we do, drive clean, friendly and safe experiences that exceed expectations.
  Ensure facilities, equipment, and personnel reflect the professionalism and standards of the TA brand.
  Resolve escalated customer issues and support service recovery efforts.

Key Performance Indicators (KPIs)

• Revenue Growth: Achieve or exceed service area revenue targets through effective service mix, pricing, and customer retention strategies.

• Profitability: Maintain or improve service area-level profit margins by managing labor costs, inventory, and operational efficiency.

• Labor Productivity: Optimize technician and service team productivity across the service area; track hours per repair order and revenue per labor hour.

• Customer Satisfaction: Improve or maintain high customer satisfaction scores (e.g., NPS, customer feedback, complaint resolution).

• Safety Compliance: Ensure 100% compliance with safety protocols and regulatory requirements; reduce incident rates year-over-year.

• Employee Retention: Maintain strong retention rates for key roles, including Truck Service Operations Managers and technicians.

• Training Completion: Ensure 100% completion of required training programs for all direct and indirect reports.

• Operational Audits: Achieve passing scores on internal audits, including safety, cleanliness, and procedural compliance.

• Shop Utilization: Maximize bay and technician utilization across the district to meet service demand efficiently.

• Succession Planning: Maintain a pipeline of ready-now candidates for key leadership roles within the service area.

What We’d Like To See

• High School Diploma or GED required; Associate’s or Bachelor’s degree in a related field preferred, or equivalent hands-on experience in commercial vehicle repair, service management, or a related industry.

• 7+ years of progressive leadership experience in truck service, fleet maintenance, or a related industry.

• Proven success managing multi-site operations and leading large teams.

• Strong business acumen, including experience managing budgets, P&L, and operational KPIs.

• Excellent communication, coaching, and conflict resolution skills to lead diverse teams effectively.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.

• Ability to travel extensively within the district, including overnight stays; travel requirement is 75% or more depending on business needs.

• Valid driver’s license.

Pay & Benefits

Competitive salary and annual bonus opportunity.
Medical, dental, vision, and life insurance.
401(k) with company match.
Paid vacation and holidays.
Tuition reimbursement.
On-site meal discounts.
Discounts on technology, travel, food, and fuel.
Company-paid training and advancement opportunities.
Relocation assistance (relocation not required).

The pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed.

Tour of duty may vary based on business needs.