Group Manager - Client Services

Infosys is seeking a Group Manager - Client Services for its Media and Entertainment vertical. This role focuses on driving strategic account growth, executive client relationships, and large-deal pursuits across a portfolio of Media & Entertainment accounts.

About the role

The Group Manager will partner with Client Partners, Delivery Leaders, and industry stakeholders to accelerate revenue growth, expand wallet share, drive transformation programs, and position Infosys as a trusted strategic partner. Responsibilities include reviewing sales plans and pipelines, supporting unit BDMs by providing resources and navigating accounts to identify varied kinds of deals, building internal consensus, and actively driving pursuits for larger proposals. The leader will also support and review proposal preparation, outcomes, and account plans, and provide support in account operations during escalations. The role typically leads a portfolio of $100M+.

• Own revenue growth, profitability, and client satisfaction targets across a portfolio exceeding $100M.
• Lead large transformational pursuits, contract negotiations, and executive-level client engagements.
• Drive account mining initiatives to expand Infosys' footprint across business units, services, and technology domains.
• Collaborate with delivery, consulting, and practice leadership teams to ensure successful execution, value realization, operational excellence, and achievement of client business outcomes.
• Develop and execute comprehensive account strategies covering executive stakeholder mapping, opportunity identification, pricing strategy, competitive positioning, risk management, and long-term growth objectives.
• Advise clients on business transformation initiatives involving AI, data, cloud modernization, customer experience, and digital operating models.
• Identify and shape strategic opportunities aligned with client business priorities and emerging industry trends.

About Infosys Media and Entertainment Industry

The media and entertainment industry is the digital fabric of our society, creating value for increasingly digital-native customers. Amid unprecedented disruption, organizations must evolve to deliver compelling content, enhanced broadcast and streaming services, deep insights during live sports, and high-quality customer experiences across diverse devices.

The industry is transforming through generative AI, hyper-personalization, cloud-native platforms, direct-to-consumer business models, advertising technology evolution, and the convergence of media, gaming, telecommunications, and technology ecosystems. Infosys helps organizations accelerate transformation through AI-first services, cloud modernization, data and analytics, digital engineering, customer experience, cybersecurity, enterprise platforms, and managed services.

Infosys enables clients to improve operational efficiency, enhance customer and audience engagement, unlock new revenue streams, and build future-ready digital ecosystems. With a track record of delivering sustainable success at scale, Infosys is a trusted partner for clients creating the digital fabric of society.

Requirements

• Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty may substitute for each year of education.
• 16+ years of experience with strong sales, relationship management, and account management background.
• Significant business development and project management experience.
• Experience in the Media & Entertainment industry or relevant vertical.
• Track record of interacting and building relationships with C-level client contacts.
• Hands-on experience with proposal creation and leading proposal presentations.
• Strong leadership, interpersonal, communication, and presentation skills.
• Wide variety of IT and business consulting engagement experience.
• Demonstrated experience managing P&L, revenue targets, and executive business relationships within large enterprise accounts.
• Strong understanding of Media & Entertainment industry segments including Broadcast, Streaming, Sports, Publishing, Digital Media, Advertising Technology, and Content Platforms.
• Proven ability to lead large, complex transformation programs and strategic client initiatives.
• Demonstrated executive presence with the ability to influence, negotiate, and build credibility with senior business and technology leaders.
• Candidates must be authorized to work for any employer in the United States without employer-based visa sponsorship. Infosys is unable to provide immigration sponsorship for this role at this time.

Preferred Qualifications

• MBA degree or foreign equivalent and 14+ years of experience.
• Knowledge of industry-specific go-to-market solutions.
• Good understanding of industry-specific business issues and drivers.
• Global Delivery Model experience.
• Experience managing large multi-location consulting engagement teams.
• Demonstrated success growing strategic enterprise accounts through consultative selling, executive relationship management, and large transformational engagements.

Success Measures

• Grow assigned portfolio revenue and profitability.
• Expand executive-level client relationships and strategic influence.
• Increase pipeline generation, large-deal pursuits, and conversion rates.
• Drive account penetration and wallet-share growth across service lines.
• Maintain high levels of customer satisfaction and delivery excellence.
• Lead strategic client conversations around AI, cloud, data, customer experience, and digital transformation initiatives.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Long-term and Short-term Disability.
• Health and Dependent Care Reimbursement Accounts.
• Accident, Critical Illness, Hospital Indemnity, and Legal Insurance.
• 401(k) plan with contributions dependent on salary level.
• Paid holidays plus Paid Time Off.