Group Leader, Manufacturing

About the Role

The Service Depot Group Leader provides primary support to the Technical Service Operations Manager, coordinating daily operations within the Ivenix Service Depot. This role ensures efficient service workflows, supports technician performance, and maintains compliance with quality and regulatory standards.

Responsibilities

• Coordinate and oversee daily service depot activities, including device receipt, testing, return processes, packaging, and shipment.
• Support timely execution of service work orders to meet turnaround time and throughput objectives.
• Allocate resources, assign tasks, and manage shift priorities for operational efficiency.
• Escalate complex technical or process issues to engineering or leadership.
• Ensure adherence to standardized service procedures, documentation, and escalation pathways.
• Assist with onboarding and training new technicians on tools, systems, and procedures.
• Promote knowledge sharing and continuous improvement within the depot.
• Ensure service activities comply with controlled SOPs and quality system requirements.
• Maintain accurate, complete, and audit-ready service documentation in SAP and related systems.
• Support compliance with cGMP, FDA, ISO 13485, and internal quality standards.
• Participate in audits, inspections, and continuous improvement initiatives.
• Operate with minimal supervision, ensuring continuity of depot operations.
• Monitor performance metrics and support actions to improve service quality and efficiency.
• Foster a culture of accountability, teamwork, and customer focus.

Requirements

• High School Diploma/GED.
• Electro-mechanical assembly and test experience preferred.
• Demonstrated leadership, interpersonal skills, and professionalism.
• Excellent communication and training skills; basic mechanical aptitude.
• Proven sound judgment, values-driven, continuous innovation, and adaptability.
• High performance and detail orientation.
• Strong written and verbal communication skills.
• Good organization and teamwork skills, including strong customer focus.

Pay

Salary Range: $21.00 to $23.00 Per Hour, dependent upon education, experience, and working shift.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and disability.
• 401K with company contribution.
• Wellness program.

Please note that employment is at-will, and the arrangement is not guaranteed or permanent. Fresenius Kabi is an Equal Opportunity/Affirmative Action employer, committed to considering all qualified applicants without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.