Group Housing and Revenue Manager

About the role

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

What is in it for you:

• Excellent training with the opportunity to build a successful career
• Career development opportunities with national and international promotion opportunities
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Employee benefit card offering discounted rates at Accor properties worldwide and additional benefits for Fairmont and Raffles colleagues
• Exclusive Employee and Friends & Family Discounts
• Complimentary meal during your shift through our Colleague Dining Program
• Complimentary uniform laundering
• Access to our comprehensive benefits and wellness programs, including extended healthcare benefits and RMT, dental, vision.
• Access to our company-matched Defined Contribution Pension Plan (DCPP)
• Opportunity to develop your talent through coaching and our Leadership Mentoring Programs
• Opportunity to participate in our Leadership Incentive Program
• Sales incentive Plan

What you will be doing:

Reporting to the Director of Revenue Management (DRM), responsibilities and essential job functions include, but are not limited to the following:

• Serve as the primary contact for all group housing needs, including corporate groups, weddings and special events
• Manage group room blocks from contract to arrival, ensuring accurate rooming lists, reservations, and billing
• Partner with Sales & Events team to review contracts and understand group requirements
• Monitor pickup of room blocks, cut-off dates and inventory to ensure contract compliance
• Process and update rooming lists, ensuring accuracy and timeliness of changes
• Work closely with Front Office and Revenue teams to manage room inventory and avoid overbooking
• Collaborate with Housekeeping and Operations to ensure guest expectations are met for group arrivals and departures
• Support Convention Services and Catering teams to provide seamless execution of group programs
• Track and report on group pickup, wash and overall block performance
• Process group resumes when received by the Conference Services team ensuring billing, notes, traces and VIP codes are correctly set up
• Send secure pays and electronic confirmations as requested
• Identify upsell opportunities to maximize revenue per group booking
• Manage Group Passkey platform for all blocks and upsells opportunities
• Address and resolve group-related issues promptly to ensure satisfaction
• Maintain strong relationships with planners and clients to encourage repeat business
• Aid in room inventory management to maximize room revenue
• Conduct weekly Group Pick up meetings
• Attend Pre-con Meetings as required
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Provide high-level service to group contacts and VIP guests
• Maintain rate parity amongst all sites and impact on ranking on third party sites, including Fornova
• Support DRM with daily, weekly and monthly Revenue Management reporting, in addition to ad-hoc/project-based reports for Senior Leadership
• Participate in weekly Revenue Maximization Meetings and lead in DRM's absence
• Accurately generate and prepare competitive analysis and other supporting reports for Revenue meetings, Ownership meetings and budget presentations
• Maintain optimal system health including inputting restrictions and rate loading, monitoring forecasted demand and running daily system checks
• Assist with ResortPass platform management
• Manage various extranets (Wholesale & OTAs): rates, inventory, accuracy of content, and processing of reservations
• Absorb and assist with accurately generating and updating Revenue Management reports
• Leverage BI Hub Reports and ensure ongoing, high-level engagement
• Assume ownership of reporting tools including OTA Insight, TravelClick D360/A360, IDeaS, STR
• Participate and contribute in all revenue related initiatives (total hotel revenue)
• Perform ad-hoc tasks, analysis, and reporting on a needed basis to senior leadership
• Communicate effectively between Reservations, Sales, Convention Services, Accounting and Front Desk
• Other duties and responsibilities as assigned

Your experience and skills include:

• Strong communication skills, both verbal and written
• Dynamic can-do attitude
• Strong knowledge of Excel
• Strong analytical skills and attention to details
• Effectively deal with guests and other team members
• Previous reservations experience required
• Strong working knowledge of Property Manager (Opera Cloud)
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets

Physical Demands:

• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
• Stand, sit, or walk for an extended period of time

Required Education and Experience:

• Hospitality industry experience preferred

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Add any other benefits relevant to your property.

Our Values:

• Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion:

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.