Group Housing and Events Coordinator

The LINE is a creative community of architecturally distinct hotels in emerging neighborhoods—Koreatown (LA), Adams Morgan (DC), downtown Austin, and beyond. Each property reflects its locale while adding a fresh cultural layer through design, food, beverage, arts, and local partnerships.

About the role

We are seeking a dynamic Group Housing and Events Coordinator with a genuine passion for hospitality and an entrepreneurial spirit. This role ensures seamless guest experiences, accurate group reservations, and effective event coordination across our properties.

Responsibilities

• Maintain a courteous, professional demeanor and uphold the LINE’s standards of excellence, professionalism, and friendliness.
• Establish and maintain effective communication and teamwork with colleagues and other hotel departments.
• Take ownership of guest service issues and ensure resolution.
• Provide phone coverage for the Event Manager when unavailable.
• Maintain an electronic file system for events and create forms, flyers, newsletters, and coupons as needed.
• Gather and submit BEO Distro, B&C Pipeline, and Group Resumes data for weekly reports.
• Assist with POP-UP BEOs and distribute walk-throughs to all departments.
• Participate in scheduled departmental and administrative meetings.
• Adhere to all operational standards, policies, procedures, and safety/emergency protocols, including OSHA requirements.
• Review group blocks for cut-off date extensions and monitor accuracy before, during, and after group stays.
• Attend weekly group pick-up meetings and run daily group arrivals lists for future dates.
• Review no-show reports daily and check for duplicate reservations or errors, contacting callers or group contacts to verify information.
• Work with the Events Service Manager and group clients on rooming lists, reservation changes, and group billing per contract and email history.
• Complete Group Commission Reports after group departures.
• Monitor room type availability daily and create/maintain group room blocks in Opera.
• Ensure all reservations include correct billing notes, routing, and necessary details.
• Assist in completing Group VIP reservations and communicate issues to the Events Service Manager and Front Office Manager.
• Research outstanding travel agent commissions for groups.
• Assist the Events Manager with rooms-only groups (business and wedding blocks) and their resumes.
• Handle in-house meetings, trainings, and events BEOs.
• Search and block spaces for internal work and manage calendar invites/updates for daily BEO and weekly resume meetings.
• Create and distribute pre-planning site forms, conduct walk meetings, and inspect guest rooms prior to site visits.
• Assist with BEO and Resume Distribution, pre-con invites, packets (BEOs, resumes, pickup reports, rooming lists), and tent cards.

Requirements

• High-school diploma or GED required.
• Two-year hotel or related experience preferred.
• Excellent reading, writing, and oral proficiency in English.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Technical proficiency with a willingness to innovate and improve processes while managing expenses.
• High energy, positive attitude, and result-oriented mindset.
• Strong interpersonal, negotiation, and communication skills.
• Ability to work well under pressure and within guidelines.

Benefits

• Free food and snacks.
• Health and dental insurance.
• 401(k) retirement plan.
• Employee discounts.
• Flexible schedule.
• Opportunities for advancement.
• Training and professional development.

Pay

$26.00 - $27.00 per hour.