Group Head - Jewelry Quality Control [QC]
The Group Head – Jewelry Quality Control (QC) will lead and oversee the end-to-end quality assurance strategy for all jewelry categories across the VGL Group. This is a senior leadership role responsible for defining global QC standards, ensuring regulatory and compliance adherence, and driving continuous quality improvement across sourcing, manufacturing, and finished goods supplied to Shop LC and other group entities.
Key Responsibilities
Own and define the group-wide QC vision, strategy, and standards for all jewelry categories including precious metals, gemstones, diamonds, and fashion jewelry.
Establish uniform QC frameworks across global manufacturing and sourcing locations.
Act as the final authority on quality decisions, escalations, and exceptions.
Oversee QC processes across all VGL Group manufacturing units and third-party vendors.
Ensure supplier compliance with approved specifications, workmanship standards, and ethical sourcing guidelines.
Lead vendor audits, factory inspections, and corrective action plans.
Ensure full compliance with US and international regulations including FTC guidelines, hallmarking laws, and gemstone disclosure standards.
Oversee gemstone certification processes (GIA, IGI, etc.) and internal grading accuracy.
Partner with Legal and Compliance teams on risk mitigation and regulatory updates.
Drive continuous improvement in product durability, finish, stone setting, and overall craftsmanship.
Reduce customer returns, defects, and quality-related complaints through proactive quality controls.
Partner with Customer Experience and Merchandising teams to address quality trends and feedback.
Define and implement testing protocols for metals, stones, plating, durability, and wearability.
Ensure proper documentation, traceability, and QC reporting across all SKUs.
Lead adoption of technology, automation, and data analytics in QC processes.
Build, mentor, and lead global QC teams across regions.
Set performance KPIs, training programs, and succession plans for QC leadership.
Foster a culture of quality, accountability, and continuous improvement.
Cross-functional collaboration with Buying, Product Development, Merchandising, Supply Chain, Broadcast, and E-commerce teams.
Support new product launches, private labels, and exclusive collections with strong QC governance.
Qualifications & Experience
Bachelor’s degree in Gemology, Jewelry Design/Manufacturing, Metallurgy, Materials Science, or a related field.
Graduate Gemologist (GIA) or equivalent certification preferred.
15+ years of experience in Jewelry Quality Control, with at least 5–7 years in a senior leadership or group-level role.
Strong exposure to US retail, TV commerce, or large-scale e-commerce jewelry operations.
Hands-on experience with global manufacturing (India, Asia, Europe preferred).
Deep knowledge of gemstones, diamonds, precious metals, casting, setting, finishing, and plating.
Strong understanding of global QC standards, audits, certifications, and compliance.
Experience managing high-SKU, fast-paced retail jewelry environments.
Benefits of Working At Shop LC
100% Company paid, employee-only medical, dental, vision, and life insurance.
4% 401(k) matching
Microenterprise Incentive
Up to 15 days of PTO & vacation time, maternity/paternity leave, company-covered short-term & long-term disability, paid training time, paid volunteer time, 7 paid holidays
Corporate discounts, employee sales, Employee Assistance Program
Tuition reimbursement and scholarship (for dependents going to college)
A great work environment, where you will learn, be challenged/ supported and given projects that reflect your interests, and you can own/ take pride in!