Group Fitness Supervisor

Deliverables

• Achieving Results, Maximizing Group Fitness Usage
• Works with the GM to analyze the business and performance of the Group Fitness spaces.
• Drives performance that results in all financial targets and KPIs being achieved, or ideally, exceeded.
• Increases Group Fitness attendance through the management of class counts, class entry ticketing system, coaching instructors on how to drive attendance, working with other team leads to provide product education to ensure that members are being directed to appropriate classes, and attending classes for evaluation and guidance.
• Evaluates club schedules, local/national trends, and club traffic to ensure class schedules are competitive, on-trend, and convenient for members. Schedules are reviewed and adjusted quarterly to accommodate seasonality and attendance fluctuation, and works well with the Studio Team Lead to collaborate across spaces on overall schedule impact for the club.
• Proactively identifies instructor/scheduling problems and provides ideas and solutions to help move the business forward.
• Manages operating costs by controlling labor and equipment expense without compromising the member experience.

Deliver A World-Class Member Experience

• Sets up and maintains equipment and technology to ensure they are functioning properly.
• Maintains cleanliness and safety of Group Fitness rooms.
• Executes marketing events and programming flawlessly.
• Trains, mentors, and communicates with instructors and other team leads to ensure programming matches the standards of all playbooks and SOPs.
• Remains aware of challenges and works quickly to resolve them.

Trains, Coaches, And Supports Ongoing Instructor Development

• Builds trust and strong relationships with all team members.
• Conducts instructor evaluations by physically attending and participating in classes.
• Delivers feedback and coaching that inspires commitment and continued development.
• Strives to keep and develop a bench of talented Group Fitness Instructors.
• Facilitates practice sessions that allow instructors to continue to refine and expand their skill sets and receive in-the-moment feedback.

Delivers Care And Creates Connection

• Ensures members and guests receive an exceptional experience through high-energy classes that motivate, uplift, and create community.
• Works with the GM to address member and guest concerns regarding these programs.
• Approaches tasks in a professional, engaging manner and provides excellent customer service by promptly responding to member needs and concerns.
• Champions enthusiasm and passion for studio and group fitness products.
• Establishes a culture within the team that adheres to core values and drives accountability.

Recruiting And Staffing

• Recruits talent to ensure schedules are staffed with the right instructors and coaches at the right times to drive club traffic and member engagement.
• Responsible for recruiting top talent for all group fitness product training and new program offerings.