Group Events Assistant
Position Summary/Objective
The individuals in this position provide pivotal support to the Group Events team with the execution of game night functions (before, during and after all home games). This will be a seasonal part-time role, through the season and potential playoffs. We will start interviewing and hiring mid-September, and will make offers around early October. The first full shift will be Wednesday, October 14th, training and orientation will take place prior. Each game day will consist of 2 shifts, the first will take place sometime between approximately 10am-4pm, and the second sometime between approximately 4pm-10pm. Expected availability is for at least one shift each game day.
What would you do?
- Aid in the fulfillment of all Group Events fan experiences at Timberwolves home games.
- Staff the Group Zone and Redemption Zone booths at Timberwolves home games.
- Aid in the implementation of single-game group ticket promotions and redemptions.
- Interact with fans, field questions, and provide excellent customer service.
- Support initiatives & promotions in the office as needed.
- Perform and strengthen other duties as they are assigned.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge, Skills, Abilities & Other
- Strong verbal and written communication skills required.
- Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook).
- Ability to manage specific tasks in the department under supervision.
- Ability to work well on a team and independently.
Physical Demands
- Regularly required to communicate and exchange information with others both in person and over the telephone.
- Frequently remains in a stationary position and will frequently ascend and descend bleachers/steps and traverse around the arena both on event days and non-event days.
- Occasionally moves boxes weighing up to 30 pounds.
Work Environment
This job operates in a sports/entertainment arena environment. Staff will work Timberwolves and Lynx home games; Work is generally moving in nature. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions. Work is generally performed within a sports arena, which includes bleachers/steps.
Pay Rate
$17.00 per hour.
Experience
Previous customer service or sales experience is preferred.
Specialized Knowledge, Licenses, etc.
No.
Supervisory Responsibility
No.
Travel
Position may require infrequent travel to external events.
EEO Statement
The Minnesota Timberwolves and Lynx are an equal employment opportunity organization. We care deeply for all of our employees, products, and community! Our DEI Commitment Our Diversity, Equity, and Inclusion initiatives reflect our nature as a Pack. Each one is defined by our collective strength and effort to move everyone forward. Through DEI, we speak up against social injustices, marginalization, and oppression, provide equal opportunities, embrace the differences of others, and create an environment where everyone feels accepted and welcome. Together, we empower each other to be champions of change, help put those around us in a position to win and use our voices for good.
E-Verify Statement
We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot prove this, we will give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the issue before any action might be taken against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.