Group Director, Senior Vice President

Palm Beach, FL 33480

About the role

The Group Director will be responsible for building and maintaining strong client relationships for the Private Bank by providing personalized banking products and services.

Responsibilities

• New Client Acquisition: Leads team in developing opportunities with bank-targeted Commercial and High Net Worth prospects through customer referrals, COI referrals, networking, and other sources. Ensures new clients in their respective region fall within the bank’s risk protocol and framework.
• Client Management: Regularly meets with top clients to ensure customer satisfaction and understand/assess incremental needs. Determines customers’ financial needs and presents needs-based solutions. Uses independent judgement and discretion to make decisions on customer-related matters within one’s authority. Escalates matters to Senior Management that are outside the authority of the role. Partners with key product partners to bring the full strength of Flagstar Commercial & Private Bank to clients and prospects as appropriate. Ensures team members operate within the bank’s risk protocol and framework.
• Risk Management: Uses independent judgement and discretion to make decisions. Identifies, assesses, monitors, controls, reports, and mitigates risk in accordance with the Risk Governance Framework, in the context of their specific accountabilities.
• People Management / Leadership: Responsible for talent management functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and ensuring all staff comply with compliance and 1LoD requirements. Supports staff members in new client acquisition, structuring loans, pricing, and deepening relationships.
• Additional Accountabilities: Performs special projects and additional duties as required. Adheres to regulatory and compliance policies and standards linked to the job and completes required compliance trainings. Maintains compliance with applicable federal, state, and local laws and regulations.

Requirements

• Required Qualifications:
  • Education level: College, Vocational, or Associate Degree (2 years or equivalent).
  • Minimum experience: 10+ years in banking with a focus on relationship management and business development.
• Preferred Qualifications:
  • Undergraduate Degree (4 years or equivalent) with a major in Accounting, Economics, Finance, or Business Management.
  • Credit Training.

Skills

• Strong knowledge of financial products/services, including lending and cash management.
• People Leadership, Coaching, and Motivation.
• Sales and Relationship Management.
• Customer Service.
• Communications and Organizational Skills.
• Local travel to visit clients and prospects required.
• Ability to make independent decisions balancing risk.
• Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross-functional insights.
• Aligns relationship-building efforts with enterprise goals to accelerate performance and drive strategic results.
• Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
• Fosters or supports a positive work culture and productive work environment, displaying the importance of effective relationships with customers and stakeholders.

Physical Demands

No unusual physical exertion is involved.

Pay

Pay Range: $140,137.50 - $315,524.00

Benefits

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information.