Group Director, Client Advice & Management

About the role

The Group Director, Client Advice and Management is a senior leadership role managing an integrated team across Client Advice and Management, Strategy, Communications Design and Partnerships. As a member of management, you will exemplify agency behaviours, drive quality work, and motivate your integrated team by fostering a positive and collaborative environment. You will partner with discipline leads and across SBUs to deliver comprehensive, business-appropriate solutions for clients. You serve as the day-to-day leader and driver for the client and internal team, providing insights that keep leadership ahead of industry and category developments, with proactive guidance and status updates. You act as the authority on the client’s business to the agency and as the authority on Initiative and SBUs to the client, translating challenges and opportunities into solutions that achieve goals. The role also manages the profitability of your group of accounts and requires strong commercial acumen.

Responsibilities

• Day-to-day client leader and advisor; motivate clients to innovate
• Actively lead the team to deliver brilliant work and flawless execution, ensuring positive client satisfaction scores
• Lead and author all client proposals, recommendations, and points of view
• Ensure all client reporting, budget management, authorization, and billing needs are met in a timely and accurate fashion
• Responsible for maintaining positive relationships between clients and Strategy, Design, Partnerships, and SBU leads; clearly articulate client needs and objectives
• Ready to professionally push back where necessary to effectively manage client expectations, agency resources, and deadlines
• Deepens relationships and crafts collaborative partnerships with clients’ partner agencies
• Apply a client lens to all areas of Initiative product, ensuring solutions are business-appropriate and meet agreed-upon KPIs
• Regularly educate your team, your Group Director, and Initiative leadership on clients’ business, culture, and industry
• Involve leadership and Group Director in key client engagements
• Partner with discipline leaders (e.g., Strategy, Communications Design, Partnerships, Analytics) and your Group Director to provide team members with well-rounded performance goals, evaluations, and career paths

Required Skills And Experience

• Proven ability to develop and maintain strong professional relationships with clients, colleagues, and vendors
• Ability to drive projects from conception to completion; project management experience
• Background in consulting, marketing, advertising, or integrated communications
• Strong leader, presenter, and packager of opportunities
• Strong commercial acumen
• Initiative does not require candidates to have a college degree

Desired Skills And Experience

• 10+ years in an integrated planning role in media, publisher/vendor, or communications discipline (digital, content)
• 6+ years’ experience in leading, managing, and developing a multi-dimensional staff

Pay

$175,000.00 – $200,000.00

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.