Group Air Specialist - Sabre (Hybrid)

Responsibilities

• Communicate with clients and internal teams regarding flight options, itinerary changes, deadlines, and travel policies, providing clear and timely updates
• Leverage Sabre ticketing, group ticketing, and cruise line air department ticketing to issue domestic and international air tickets for Travel With Alan leisure clients
• Handle schedule changes and disruptions, working with airlines to rebook or reissue tickets when necessary and communicating changes to affected parties
• Exchange and void airline tickets using a GDS (e.g., Sabre), adhering to fare rules, penalties, and refund policies
• Organize group air arrival and departure information into spreadsheets, ensuring all clients are ticketed with air that aligns with department guidelines and budget for all tours
• Coordinate flights, seat assignments, and dietary/mobility requests with clients and airlines
• Facilitate schedule changes/equipment swaps/class of service changes, ensuring all clients arrive and depart within tour parameters, as established by management
• Initiate responses to time-sensitive requests and ensure responsible parties respond within established deadlines
• Support special projects as directed by the Manager, Group Reservations or Vice President, Cruise Programs

Requirements

• 3+ years of GDS experience, preferably with Sabre
• Air travel industry knowledge, including contracting, ticketing, and exchanging airline group blocks for both domestic and international travel
• Proven experience with booking air for groups of 100+ passengers
• Outstanding knowledge of Microsoft Office Suite; Excel, Outlook, Teams, and Word
• Excellent interpersonal and communication skills (verbal and written) to interact with customers, employees, and travel providers
• Meticulous organizational and detail-oriented skills amid changing priorities and under strict deadlines
• Ability to work in a team environment supporting management and staff, providing feedback, and assisting in special projects
• Discretion while working with sensitive information, adhering to strict confidentiality guidelines

Qualifications

• Associate or bachelor’s degree in business, hospitality, or related discipline (preferred)
• 2+ years’ experience in travel agency employment (preferred)
• Proven experience in coordinating group travel coordination (preferred)
• Proficiency in Customer Relationship Management platform or Smartsheet (preferred)