Group Agent Product Manager

About the role

Liberate builds insurance-native AI agents that handle customer interactions across voice, SMS, email, and digital platforms. These agents execute and resolve customer issues within core systems like Guidewire, Duck Creek, Applied Epic, and Salesforce. Our agents are designed to provide real-world, regulated interactions and workflows, ensuring the governance and trust required by insurance carriers and agencies.

Key Responsibilities

• Own ambiguous problem spaces end-to-end. Structure messy, undefined problems with incomplete information and drive them to measurable customer outcomes - owning the result, not just the recommendation.

• Lead executive-level customer engagements. Earn the trust of customer leadership, communicate clearly under pressure, and commit to a plan without overpromising on certainty or timelines.

• Apply structured, analytical problem-solving. Segment problems rather than treating them generically, quantify severity and impact, prioritize ruthlessly, and make crisp recommendations despite ambiguity.

• Partner with Engineering on high-leverage tradeoffs. Separate launch-critical needs from nice-to-haves, distinguish customer-specific config from reusable platform capability, and balance speed, quality, and scalability with clear requirements and decision criteria.

• Own delivery, adoption, and outcomes. Drive measurable value in production - not just a successful deployment - and own the customer relationship through it.

• Create reusable patterns. Turn recurring solutions into scalable product, platform, playbook, or process improvements so the next engagement isn't a repeat fire drill.

• Focused on owning deployment experience standards for Agent PMs.

Qualifications

• Must have 7+ years of professional experience, including 5+ years in management consulting

• Strong academic record and a clear analytical spike

• Proven enterprise customer-facing ownership - owning outcomes end-to-end, not just advising stakeholders

• Demonstrated experience owning a messy implementation or customer outcome from start to finish

• Exceptional structured thinking and communication; able to explain complex work simply

• Clear upward trajectory and evidence of raising the bar without being asked

• Operational scale experience B2B tech and customer relationship familiarity

• Consultancy background preferred

• Nice to have:

  • Experience with AI/ML systems, workflow automation, or agent-based products

  • Background in insurance, fintech, or other regulated industries

  • Familiarity with system design tradeoffs and technical architecture

  • A track record of productizing or creating reusable patterns from implementations

Pay

Compensation for Agent Product Manager roles ranges from $185,000–$235,000 + Equity, depending on level, experience, and location.