Group Account Director

About the role

This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.

Responsibilities

• Manage a portfolio of accounts and drive overall client success
• Lead, mentor, and develop a high-performing client services team
• Guide project execution, ensuring compliance with processes and regulatory standards
• Oversee and manage project budgets, forecasting, and staffing needs
• Collaborate with cross-functional teams to deliver high-quality programs

Requirements

• 10+ years of client service experience in the advertising industry
• 5+ years of pharmaceutical or healthcare advertising experience
• Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
• Proven ability to build strong client relationships at the Director/Senior Director level
• Strong financial acumen in forecasting, budgeting, and resource planning
• Strong presentation and communication skills

Qualifications

• Required: 10+ years of client service experience in the advertising industry, 5+ years of pharmaceutical or healthcare advertising experience, experience managing $8–12M+ in scope and overseeing multiple brands or large accounts, proven ability to build strong client relationships at the Director/Senior Director level, strong financial acumen in forecasting, budgeting, and resource planning, strong presentation and communication skills
• Desired: Experience contributing to account planning and identifying client growth opportunities, knowledge of US pharmaceutical and healthcare marketing regulations, ability to lead client meetings and clearly communicate feedback to internal teams, experience creating or reviewing scopes of work with project management partners, enthusiasm for integrating AI into workflows

Additional Information

• #LI-AS1
• #LI-Hybrid