Groundskeeper

About the role

The Porter/Groundskeeper is responsible for maintaining the physical aspects of the property by cleaning common grounds, supporting the maintenance team, and performing various tasks as directed.

Responsibilities

• Picks up trash on the property and in common areas, including driveways, parking lots, curbs, trash receptacle areas, exterior hallways, and public areas.
• Ensures dumpster area is emptied and kept clean.
• Uses power blower and pressure washer to clean breezeways, steps, sidewalk, pool area, and other common areas.
• Maintains the property’s flowerbeds, plants, and grass areas, including pool cleaning or routine pool maintenance, and removing snow.
• Cleans carpets in resident apartments.
• Communicates with supervisor regarding the status of work and any potential issues.
• Schedules, monitors, and performs work orders as needed.
• Ensures maintenance supplies are in stock and orders supplies, as directed.
• Assists office staff as needed with posting notices on resident doors.
• Performs emergency maintenance work as required.
• Ensures all work areas are neat and orderly after work orders have been completed.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts Maintenance to items that need to be repaired.
• Ensures excellent customer service to prospective residents and tenants, and promotes a quality living experience for all residents.
• Participates in Company-provided training such as fair housing, safety, non-discrimination, and harassment prevention.
• Complies with all Company National Standards, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Requirements

• High School diploma or equivalent.
• Minimum of 1 year previous experience as a porter or similar function is preferred.

Skills/Specialized Knowledge

• Ability to read, write, and understand English.
• Ability to use computer-tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• May require ability to drive an automobile.

Education and/or Experience

• High School diploma or equivalent.
• Minimum of 1 year previous experience as a porter or similar function is preferred.

Skills/Specialized Knowledge

• Ability to read, write, and understand English.
• Ability to use computer-tracking systems used at the property.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills; ability to relate to others.
• Good verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to perform basic mathematical functions.
• Comprehension of federal fair housing laws and any applicable local housing provisions.
• Ability to multi-task.
• Ability to make quick and effective decisions.
• Ability to analyze and resolve problems.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to set and meet goals.
• Ability to consistently meet deadlines.
• Ability to maintain flexibility and creativity in a variety of situations.
• Ability to maintain confidentiality.
• May require ability to drive an automobile.

Required Licenses

• Current driver license and automobile insurance.

Other Requirements

• Must maintain professional appearance and comply with prescribed uniform policy.
• Must comply with all safety regulations, including the use of back brace, safety goggles, and gloves when appropriate.
• Ability to be at work on a regular and consistent basis; Overtime may be required for this position.
• Ability to work weekends and non-traditional holidays.
• May be required to be reachable via phone or pager, except during approved time off.
• May be required to be available to work on-call or when needed due to staffing shortages.
• Some travel may be required.

Physical Demands

• Standing, walking, and/or sitting for extended periods of time.
• Frequent climbing, balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, and handling.
• Moderate feeling, hearing, and smelling.
• Sustains substantially recurring movement to fingers, hands, wrists, legs, and feet.
• Pronounced visual acuity (near and far) and field of vision.
• Ability to judge distances and spatial relationships.
• Ability to identify and distinguish color.
• Ability to lift and/or move an excess of 100 pounds or more.
• Ability to use standard maintenance equipment as well as property equipment such as a trash compactor.

Mental Functions

• Ability to compare and communicate.
• Ability to tolerate fluctuating work demands.
• Ability to work under minimal to moderate supervision.

Work Environment

• Exposure to hot, cold, wet, humid, or windy conditions (temperatures may vary depending on the weather in the different regions).
• Exposure to noise, vibrations, atmospheric conditions, as well as working in confined or restricted spaces.

Hazards

• Potential exposure to communicable diseases through frequent contact with public.
• Possible exposure to short-tempered or aggressive people.