Grounds Keeper

About the Role

Ensures the physical aspects of the community are maintained, including grounds, amenities, and overall curb appeal, while providing support to the service team members.

Responsibilities

• Inspects the community throughout the day to remove litter, debris, and pet droppings and ensure all common areas and amenities are neat and free of litter at all times.
• Removes trash and remaining items from vacant apartments before starting the make-ready process, transfers trash to the dumpster or storage area, and cleans and maintains storage areas.
• Completes assigned minor and routine service requests as requested by the Service Supervisor and/or Community Manager and assists the make-ready specialist in the turn process.
• Changes all locks in accordance with the property’s policy and ensures gates to all pool areas are working according to codes and safety standards.
• Distributes notices and communications to residents as necessary.
• Informs appropriate supervisors of any observed hazard or potentially dangerous situation for residents, team members, guests, and others.
• Demonstrates customer service skills by treating residents and others with respect, answering resident questions, and responding sensitively to complaints about maintenance services.
• Complies with safety and risk-management policies by attending routine safety meetings, completing required OSHA training, and reporting accidents and incidents promptly.
• Monitors and ensures compliance with regulatory requirements, organizational standards, and operational processes, reporting violations as needed.
• Practices proper safety techniques and reports mechanical, electrical, or safety issues immediately.
• Identifies areas for improvement and offers suggestions to enhance efficiency and productivity.
• Stays informed of industry changes through training, research, or professional publications and applies knowledge to responsibilities.

Working Conditions

• Works both indoors and outdoors in all areas of the property, including amenities.
• Exposed to all weather conditions (rain, snow, heat, hail, wind, sleet).
• May require rare or regular travel to assist other properties, attend training, or participate in business meetings.
• Must be available for a flexible work schedule, including evenings, weekends, holidays, and on-call duties.

Physical Demands

• Ability to stand, walk, and/or sit for extended periods.
• Frequent bending, stooping, climbing ladders, reaching, and crawling in confined areas.
• Must be able to push, pull, lift, or carry up to 25 pounds independently and 50 pounds with assistance.

Requirements

• High School diploma, GED, or related experience and/or training.
• Valid driver’s license to operate a golf cart on the property.

Skills

• Proficiency in customer service and interpersonal communication to interact effectively with residents, team members, and others.
• Ability to read, write, and communicate clearly to represent company management and answer questions about policies.
• Demonstrated problem-solving skills using logical thinking to define and correct issues.