Ground/Ramp Service Agent Team Captain

About the role

The Team Captain serves as a working leader of the Ground Service group, assuming responsibility and accountability for the team while leading, directing, motivating, evaluating, and approving the work of Ground Service Agents.

Responsibilities

• Leads Ground Service Agents on shift and ensures the team achieves mutually established goals of Horizon Air and Alaska Airlines.
• Ensures Ground Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights, scheduling, and managing agents on a weekly basis.
• Handles clerical functions, reports, and assists with unexpected passenger needs or complaints.
• Performs Ground Service Agent duties as needed.

Requirements

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct, and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Valid unexpired driver’s license issued by a US state, territory, or the District of Columbia.
• Ability to obtain USPS Mail Handling Certification.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods, bend, stoop, squat, reach, and grasp.
• Ability to perform basic mathematics.
• Ability to work nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred Qualifications

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Pay

Starting rate: USD $22.10 per hour.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines, and Horizon Air.
• Comprehensive well-being programs including medical, dental, and vision benefits.
• Generous 401k match program.
• Annual bonus plans.
• Generous holiday and paid time off.

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar must obtain and maintain a SIDA badge provided by the airport authority. Failure to qualify or maintain good standing may result in termination.